Admitting Switchboard Clerk, Days with Every Other Weekend and Holiday

Job Title

Responsible for duties in support of departmental efficiencies which may include performing registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum typing skills of 25 wpm. Customer service skills and experience. Ability to work in a fast paced environment. Ability to receive and express detailed information through oral and written communications. Must be able to perform essential job duties in at least two Patient Access service areas including ED. Must be able to appropriately interpret physician orders, medical terminology and insurance cards. SVMC requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. Must be able to sit at computer terminal for extended periods of time. Occasionally lift / carry items weighing up to 25 lbs. Can work in patient care locations which include potential exposure to life-threatening patient conditions. Must be available to work hours and days as needed based on departmental / system demands. Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.

Responsibilities include :

• Performing registration, patient pre-admission and admission, reception and discharge functions
• Obtaining complete and accurate patient demographic information
• Employing proper, compliant patient liability collection techniques before, during & after date of service
• Greeting customers following SVMC standards, providing world-class customer service, completing full patient registration at date of service, adhering to financial & cash control policies & procedures, thoroughly explaining and securing Hospital & patient legal forms
• Scanning Protected Health Information, creating and filing patient information packets / folders for upcoming Hospital services
• Educating patients about patient financial liabilities, employing proper, compliant patient liability collection techniques before, during & after date of service, performing Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures
• Securing medical necessity checks / verification in accordance to Centers for Medicare & Medicaid services, verifying insurance, benefits, coverage & eligibility, completing assigned registration financial clearance work lists activities, obtaining insurance authorizations for scheduled & unscheduled Hospital services, and securing inpatient visit notification to payors
• Using proper negotiation techniques to professionally collect money owed by our Patients / Guarantors
• Building and maintaining collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy
• Frequent prolonged standing, sitting, and walking
• Occasionally pushing a wheelchair to assist patients with mobility problems

Education / Experience :

High School Diploma or GED required. 0 1 year in a Customer Service role. 0 1 year administrative experience in medical facility, health insurance, or related area preferred.

Area of Interest : Clerical / Administrative; Pay Range : $18.00-$20.00; Work Status : 7 : 00AM to 3 : 30PM; Employment Type : Full Time.

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.