Automotive Service Advisor

Be the Voice, the Guide, and the Trust Builder at First Automotive.

Service Advisor – Liverpool, NY

No Weekends | High Autonomy | Big Impact

You know that person who can explain anything clearly — whether it’s a restaurant recommendation or why something matters — and people just trust them?

The one who can juggle conversations, make someone feel heard, and keep the day moving without breaking a sweat?

That’s who we’re looking for.

At First Automotive , we’re raising the standard for what a service experience should be. We don’t just fix cars. We guide people, protect them, and give them peace of mind. And none of that happens without a great Service Advisor leading the customer journey from start to finish.

What You’ll Do (The Real Job) :

Create an experience customers remember :

• Greet every customer like you already know them.
• Set expectations clearly at drop-off : timing, approvals, communication style, the digital inspection process.

Translate technician findings into human language :

Keep customers informed from start to finish :

Own the workflow that keeps the shop productive :

Run the front with discipline and professionalism :

Everything the customer experiences — clarity, trust, follow-through — starts with you.

Why You’ll Love It Here :

What We’re Looking For :

Perks & Details :

What Our Customers Say :

“Honest, friendly, and professional.”

“They explain everything and make it easy to understand.”

“Best shop in the area — I won’t go anywhere else.”

If You Want a Role Where You Matter — This Is It.

Apply today and become the person customers trust, technicians rely on, and the shop depends on.

First Automotive is an equal opportunity employer committed to building a diverse, inclusive, and welcoming team that reflects the community we serve.