Desktop Support Technician (Portland)

Do you have experience with IT Support? If so, we are looking for qualified candidates to support our client with a short-term assignment during an employee labor strike. This strike can last anywhere from 1 day - 3 weeks, with a slight chance of going longer.

Compensation : Day Shift : $55 / HR

Swing Shift : $60 / HR

Overnight Shift : $65 / HR

Possible Sign-On Bonus!

We understand theres uncertainty around the duration for this role (given that it is to help cover an employee strike and there is a slight chance the strike ends before you report to work) so were working out the details on offering a possible sign-on bonus to show our commitment and make this opportunity even more rewarding.

Schedule : the specifics are still TBD, but we are looking for IT Support Technicians that can either work day / swing / night shifts

Day to Day

The IT Field Services Technician provides on-site and remote technical support for our client at their two main locations, downtown Portland and Hillsboro. You will support Medical staff, faculty, and clinical teams. This role ensures reliable operation of endpoint devices, peripherals, and related technology systems that enable our clients mission of healing, teaching, and discovery. Technicians work directly with end users across hospital environments to resolve hardware and software issues, install and configure systems, and maintain compliance with security and operational standards.

Responsibilities

• Technical Support : Diagnose and resolve PC and peripheral hardware / software issues in clinical and administrative settings.
• Deployment & Configuration : Install and configure Windows operating systems, applications, and security tools.
• Field Services : Provide in-person support across two locations : Downtown Portland and Hillsboro.
• Incident Management : Utilize our clients IT ticketing system to track, prioritize, and resolve service requests.
• Collaboration : Work closely with Service Desk, Endpoint Management, and Network teams to ensure seamless IT operations.
• Compliance : Maintain adherence to HIPAA, cybersecurity, and institutional IT policies.
• Customer Service : Deliver exceptional support with clear communication and empathy for clinical urgency.

Requirements