Talent.com
Service Manager
Service ManagerHarris • Phoenix, AZ, United States
[error_messages.no_longer_accepting]
Service Manager

Service Manager

Harris • Phoenix, AZ, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
The purpose of your role as a Service Manager

As a service manager you will oversee a team of technicians and dispatchers who provide emergency service, preventative maintenance programs, retrofits, and upgrades for commercial and industrial customers. Responsible for redeeming operating unit gross profit objectives through leadership and management of staff while meeting contractual commitments to customers in a timely, high quality manner.

Cost Control/Maximizing Profit:
  • Instruct, direct, and monitor staff in providing materials, directions, tools, and logistical support to the field in order to maximize output per labor hour. Motivate staff and maintain high employee morale. Instruct and direct appropriate personnel to properly staff jobs to control labor costs
  • Instruct and direct staff to ensure cost effective and efficient use of equipment, tools, and materials while ensuring efficient field operations.
  • Instruct, direct, and monitor staff in applying principles of cost/benefit to gain maximum utilization of company resources. Responsible for maintaining budget goals.
  • Instruct and direct staff to close all completed jobs and expedite billing. Regularly monitor billings and take action to assure maximum cash flow.
  • Ability to redeem planned gross profit through leadership and management of staff.
Document Review and Control:
  • Audit and validate service work orders and bookings documents prior to start of work.
  • Train, direct, and evaluate staff in the proper, accurate, and timely completion of all paperwork. Assure compliance with company standards. Report progress and estimate deviations, and customer complaints in writing.
Customer Focus:
  • Instruct and direct staff to promptly respond to customer trouble calls and complaints. Resolve problems quickly and efficiently while building and maintaining customer confidence and satisfaction.
  • Instruct and direct staff to know the customer and understand market to support the sales team in effectively selling price escalations.
  • Instruct and direct staff to support the sales team in prompt response to notices of cancellation and the development of well-preserved salvage plans.
  • Participate in the CARE call process.
Employee Relations and Development:
  • Delegate, organize work of others by position description and procedures; encourage mutual agreement on objectives. Effectively audit performance of staff and follow-up. Recommend appropriate personnel actions; i.e., hiring, firing, promotions, demotions, compensation, etc.
  • Motivate and train staff. Develop and implement programs to improve skills of staff as individuals as well as a group. Assure technical capabilities for field team is consistent with current contractual commitments and market strategy.
  • Promote professionalism and pride in order to attract high-caliber talent. Continually build and maintain a network of contacts. Create a Central Candidate/Source file of potential recruits and sources.
  • Build rapport and productive working relationships with managers, supervisors, staff, field, and other personnel to influence decisions for purchasing, scheduling, installations, work completion as well as the sales and business systems functions.
Business planning/forecasting:
  • Review historical data and current conditions. Forecast work force, labor (by type) burden, organizational changes, vehicle requirements, and actual gross profit levels.
  • Regularly review operating policies, procedures, and methods. Measure effectiveness of existing programs, identify problems or weaknesses, and recommend new methods or corrective action. Establish policies and procedures necessary for smooth and timely internal administration of the department.
  • Understand mechanical systems and appropriate codes and industry standards. Assure permits are secured where applicable. Instruct and direct staff to provide design assistance to sales team as requested.
  • Understand the relationship between performance, customer satisfaction, and new business. Promote new business and upgrading of existing agreements by instructing and directing staff to generate and report leads and sales opportunities. Support sales team on calls as required. Acquire and maintain knowledge of pricing policies and procedures for all of Harris' services.
  • Understand timing of the work and how it relates to others. Direct and monitor staff in development, communication, and redemption of schedules. Resolve schedule conflicts as required. Monitor project schedules to assure timely completion of work
  • Establish and monitor guidelines to determine field labor requirements. Recommends changes to requirements based on annual operating plan and performance against plan.
  • Demonstrate ability to accurately determine job priorities by scheduling personnel and materials with the dispatcher.
  • Assure proper staffing, training, tools, test equipment, systems and procedures are in place to allow staff to complete all work in a cost effective and high-quality manner. Coordinates all work through staff.
  • Plan project work to assure field personnel, material, and equipment are on the job at the right time.
Other:
  • Conduct regular status reporting/review meetings with staff and managers. Compile information gathered, combine with personal observations and make recommendations to the general manager on all matters affecting service operation.
  • Understand purchase requirements. Direct and monitor staff in the preparation of requisitions in a timely manner for materials, equipment, subcontracts. Secures cooperation of sales personnel as required.
  • Promote a safety centric work culture by following the guidelines detailed in the safety manual
Your life at Harris

As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you!

From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country.

Harris Benefits + Compensation
  • Medical, dental, vision, and life insurance
  • 401K with company match
  • Vacation time, sick time, and paid holidays
  • Paid Parental leave
  • Short-Term Incentive Plan

Visit our Careers Page for additional benefits details:

Pay Range: $84,406 - $126,609 per year.

The actual salary offer will vary by candidate based on a wide range of factors such as specific skills, qualifications, experience, and location.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
[job_alerts.create_a_job]

Service Manager • Phoenix, AZ, United States

[internal_linking.similar_jobs]

Service Manager - Electrical Solutions

United RentalsPhoenix, Arizona, United States
[job_card.full_time]

If you'd like the chance to make your mark with the world's largest equipment rental provider,.As a Service Manager at United Rentals, you'll be the leader of a major maintenance enterprise within ...[internal_linking.show_more]

 • [job_card.promoted]

Entry Level Management (Avg 1st Year $75,000-$105,000)

Globe Life CarderDeer Valley, Arizona
[job_card.full_time]
[filters_job_card.quick_apply]

NOTE: THIS IS AN IN-PERSON ROLE.We are seeking dedicated individuals to join our team as a Manager in Training.In this role, you will have the unique opportunity to learn from the best in our compa...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service - Work from Home $45 per hour

GL1Maricopa, Arizona
[filters.remote]
[job_card.part_time] +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]

 • [job_card.promoted]

Remote Customer Service Representative – Product Testing

GLOCPAMaricopa, Arizona
[filters.remote]
[job_card.part_time] +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]

 • [job_card.promoted]

Construction Client Service Manager

Perpetual Labor Sourcing LLCPhoenix, AZ, USA
[job_card.full_time]
[filters_job_card.quick_apply]

Full-Time | Salary Based on Experience + Commission | Benefits Included.Are you a proactive professional with a strong understanding of client service and the construction industry? We are currentl...[internal_linking.show_more]

Assistant Manager / Full Service Salon

Fantastic Sams Cut & Color of Central CaliforniaChandler, AZ, US
[job_card.full_time]
[filters_job_card.quick_apply]

Come join a salon where you can make over $25 / hour with tips!!!.Fantastic Sams Cut & Color has an immediate need for a Salon Assistant Manager / Cosmetologist who wants to join our fun, creative ...[internal_linking.show_more]

Service Manager (HDOS)

Harley Davidson of ScottsdaleScottsdale, AZ, US
[job_card.full_time]

Harley-Davidson of Scottsdale is seeking an experienced Service Manager to join our team.At Harley-Davidson of Scottsdale, you’ll oversee a talented team of Master Technicians, Technicians, Service...[internal_linking.show_more]

Manager, Service Desk - Remote

VitalantPhoenix, AZ, United States
[filters.remote]
[job_card.full_time]

Vitalant is seeking a Manager, Service Desk to lead the planning, organization, and daily operations of our Service Desk team in support of our life-saving mission.This role ensures reliable, respo...[internal_linking.show_more]

 • [job_card.promoted]

Community Manager - Saddleback Village at Stonegate

Dominium Management ServicesMaricopa, Arizona, United States
[job_card.full_time]

Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and advance our mission.With offices in Atlanta, Dallas, Phoenix and Minneapol...[internal_linking.show_more]

 • [job_card.promoted]

Flexible Winter Schedule - Deliver with Uber Eats

Uber eatsSweet Water Village, AZ, US
[job_card.full_time] +1

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...[internal_linking.show_more]

 • [job_card.promoted]

Guest Service Manager - Award Winning Speakeasy

The AmericanoScottsdale, Arizona, United States
[job_card.full_time]
[filters_job_card.quick_apply]

Tell Your Friends – Scottsdale, AZ.It’s a secret worth sharing — a dimly lit, high-energy cocktail lounge hidden beneath The Americano.At TYF where impeccable cocktails meet an atmosphere of energy...[internal_linking.show_more]

Multi-Specialty Account Manager - Phoenix South, AZ

LundbeckParadise Valley, AZ, US
[job_card.full_time]

Territory: Phoenix South, AZ - Multi-Specialty.Target cities for territory are Phoenix and Tuscon - will consider candidates who live within 40 miles of territory boundaries with access to a major ...[internal_linking.show_more]

 • [job_card.promoted]

Center Manager - 8165

FullSpeed AutomotivePhoenix, AZ, United States
[job_card.full_time]

Role Overview The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and te...[internal_linking.show_more]

 • [job_card.promoted]

Remote Market Research Participants. No Experience (Ideal For Customer Service Representative)

Apex Focus Group LLCMaricopa, Arizona, United States
[filters.remote]
[job_card.full_time]

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in...[internal_linking.show_more]

 • [job_card.promoted]

Experienced Clinical Trial Manager - Full-Service

Syneos Health/ inVentiv Health Commercial LLCPhoenix, Arizona, United States
[job_card.full_time]

Experienced Clinical Trial Manager - Full-Service.Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success.We partner with innovators at ...[internal_linking.show_more]

 • [job_card.promoted]

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersMaricopa, Arizona
[filters.remote]
[job_card.full_time] +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...[internal_linking.show_more]

 • [job_card.promoted]

FedEx - Retail Customer Service Associate $16-$22/hr

FedexMaricopa, AZ, United States
[job_card.full_time]

FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations assisting customers with shipping services, printing services, and business service solutions.Retail Customer As...[internal_linking.show_more]

 • [job_card.promoted]

Service Manager

CCS Construction StaffingTempe, Arizona, US
[job_card.full_time]

My client is currently looking for a Service Manager to support major commercial projects in the area.They're a strong full service mechanical contractor that has been serving the state of Arizona ...[internal_linking.show_more]