Chief Program Officer

General Summary or Overall Purpose

The Chief Program Officer (CPO) plays a pivotal role within the organization, primarily responsible for overseeing and managing all aspects of its programs and initiatives. This includes developing and executing program strategies in alignment with the organization’s mission and goals, ensuring efficient resource allocation, monitoring program performance, and assessing outcomes. The CPO collaborates closely with cross‑functional teams, stakeholders, and partners to drive innovation, evaluate program effectiveness, and make data‑driven decisions. The CPO reports directly to the CEO.

Principal Accountabilities

• Lead the design, planning, and implementation of new programs, ensuring they meet identified needs and are scalable and sustainable.
• Identifies community needs and assets – ascertain needs and develop effective partnerships that build the capacity of the neighborhood‑based / community service delivery and family support system to include overseeing periodic community needs assessments that are inclusive of the diverse population of Ward 7 and the District of Columbia.
• Ensures programs are developed based on the needs of the community and residents with the Deputy for Senior Services, the Deputy for Family and Youth Services, and the Director for Community Engagement and Partnerships to develop programs and services based on needs assessments and requirements of funders.
• Program and initiative building - Oversees the expansion of youth, seniors, and family services and collaborative strategies for addressing community wealth building, mental health needs, and health and economic disparities in the District of Columbia.
• Establish key performance indicators (KPIs) and metrics to assess program effectiveness, regularly evaluating and adjusting programs to optimize outcomes.
• Ensures quality program development by advising the senior leadership team, as needed, to ensure that measurable outcomes across all programs are developed and tracked.
• Works closely with the agency’s Quality Improvement Manager and staff from various grants to ensure that contract deliverables are met.
• Recruit, mentor, and manage a high‑performing team of program managers and coordinators, fostering a culture of collaboration and accountability.
• Provides direct supervision to Deputy Directors, Directors and one Manager (QA).
• Build and maintain strong relationships with partners, funders, and other stakeholders, ensuring effective communication and collaboration to advance program objectives.
• Foster strong relationships with the Healthy Families Thriving Communities Collaborative Directors to achieve prominence in the District of Columbia’s child well‑being system.
• Attend monthly meetings of the HFTCC Directors / Program Leads.
• Serve as a key leader / thought partner in the HFTCC movement.
• Assist with funding joint efforts.
• Assist in data collection and management.
• In partnership with the CEO, begin the process of expanding services outside of the District of Columbia.
• Facilitate the discussion of wealth‑building opportunities for Ward 7 residents and seek funding for those opportunities.
• Other duties as assigned.

Qualifications

Special Considerations

While performing the duties of this job, the employee is frequently required to sit at a workstation and use a personal computer and telephone. The employee regularly meets with clients and / or partners within the community. The employee must regularly lift and / or move general office supplies, files, or boxes weighing up to 10 pounds.

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