Talent.com
Technical Support Representative (Automotive)
Technical Support Representative (Automotive)Banks Power • Azusa, CA, US
Technical Support Representative (Automotive)

Technical Support Representative (Automotive)

Banks Power • Azusa, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Turbocharged high-performance engine developer and manufacturer, Banks Power, is looking for a friendly and dedicated Technical Support Representatives to assist customers in technical installations and operations of our high-quality and innovative products.

We're number one in automotive aftermarket performance, and it's our people that make it all happen. Come join us for all the fun, hard work and triumph!

Main responsibilities

  • Respond to all customer contact or inquiries (including phone calls, voice-mail, e-mail, text, etc.) with professional courtesy on the same day as received. Provide telephone support to resolve installation and product performance issues.
  • Determine whether a customer inquiry should be handled by the technical support group, customer service group per company guidelines, or if assistance is needed from engineering, installation or sales team. Refer calls accordingly. Keep customers updated of status of the issue.
  • Follow up and track the progress of each call until it is resolved, even if the issue has been referred to another team member or department.
  • Ensure that all required and pertinent information to investigate the issue is acquired from the customer during the initial contact.
  • Thoroughly investigate each claim per established procedure to determine its validity is correct. Enlist assistance and expertise from other team members and/or departments as needed.
  • Record all information regarding the customer and the issue in our CRM. This includes discussions with customer, attempted contacts of customer, all internal discussions regarding the issue, and final resolution.
  • Follow company policy regarding the shipment of warranty replacement product to customers. Complete all documentation for customer orders, i.e. shipping method, correct address and appropriate freight amount.
Requirements
  • Minimum of one year's experience in an in-house automotive technical support service environment, including phone support. Or a combination of 1+ year's experience in an in-house service environment + mechanical and technical knowledge of gasoline and/or diesel engines including knowledge of automotive electrical circuitry.
  • Solid work ethic. Ability to maintain concentration while on the phone for 6-8 hours per day.
  • Possess outstanding diagnostic and problem-solving skills. Experience working with vehicle diagnostic trouble codes and how to diagnose them to correct an issue.
  • Ability to handle and prioritize multiple calls and tasks simultaneously.
  • Ability to work in a team-oriented environment and adapt to new ideas/practices quickly.

Visa sponsorship is not available for this position.

Hourly pay
$23—$26 USD

Actual pay offered to candidates will depend on several factors, including but not limited to, relevant candidates' experience, education, and specific knowledge, skills, and abilities.

Benefits

  • Medical, dental and vision insurance
  • Company-paid basic life, AD&D and long-term disability insurance
  • Employee Assistance Program, a confidential program dedicated to supporting the emotional health and well-being of our employees and their families
  • 401(k) and 401(k) matching
  • Vacation, Paid Time Off and Sick Leave

Perks

  • A family-oriented culture that promotes work-life balance; an incredible and effective leadership team that genuinely cares about its team members
  • Open door policy, promote from within
  • Veteran-friendly
  • Employee Service and Recognition Program
  • Food Truck Fridays
  • Employee Referral Program
  • Education Assistance Program
  • Friends & Family discount on our top-line power-enhancing products
  • Employee discount programs that help you save on family entertainment and thousands of items
  • And much more!
Company Description

Banks are engine people. In a world of companies making disparate parts, Banks engineers the entire engine, not just high performance parts. The proof of Banks' expertise is its list national championships and world records as well as the biggest military engine contract of the century. Of all the possible options, the U.S. military chose the Banks D866T engine for its high performance and durability. With over 65 years of breakthroughs and patents in high-performance gas and diesel engine development—including turbocharging and drivetrain, Banks has no rival.

To be a leader in aftermarket performance takes a tight-knit group of talented, like-minded people. We look forward to welcoming you to our award-winning team. Learn more about our company and career opportunities at Careers at Banks Power.

Banks Power provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Banks Power complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Address: 546 Duggan Avenue, Azusa, CA 91702

[job_alerts.create_a_job]

Technical Support Representative (Automotive) • Azusa, CA, US

[internal_linking.similar_jobs]
Work from Home - Online Product Support (Entry Level)

Work from Home - Online Product Support (Entry Level)

GLOCPA • Santa Ana, California
[filters.remote]
[job_card.full_time]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
[last_updated.last_updated_30] • [promoted]
Paid Product Tester

Paid Product Tester

Product Review Jobs • ALTADENA, CA, United States
[job_card.full_time]
Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market researc...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Desktop Support Specialist

Desktop Support Specialist

APN Software Services Inc • Newport Beach, CA, United States
[job_card.full_time]
[filters_job_card.quick_apply]
Desktop Support needed for assistance during WoW Refresh Project for Newport and Irvine Hoag locations.Demonstrated the ability to handle multiple projects at once, with strong organizational skill...[show_more]
[last_updated.last_updated_variable_days]
IT Support Specialist

IT Support Specialist

US Navy • Altadena, CA, United States
[job_card.full_time]
Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper...[show_more]
[last_updated.last_updated_1_day] • [promoted]
Compensation Analyst

Compensation Analyst

LHH • Altadena, CA, United States
[job_card.full_time]
We are seeking a detail-oriented and analytical.This role will support the design, implementation, and administration of competitive compensation programs that align with our organizational goals.T...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Technical Support Representative

Technical Support Representative

Hopesglobalgetaways • Santa Ana, California, United States
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]
We are currently hiring motivated individuals for a Remote Technical Support Representative position.In this role, you will assist clients with travel-related inquiries, booking support, reservatio...[show_more]
[last_updated.last_updated_variable_days]
Survey Taker: Earn up to $25 per survey (Remote)

Survey Taker: Earn up to $25 per survey (Remote)

Earn Haus • Altadena, CA, US
[filters.remote]
[job_card.full_time] +1
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[show_more]
[last_updated.last_updated_30] • [promoted]
Licensed Psychiatric Technician-Youth Behavioral Specialist

Licensed Psychiatric Technician-Youth Behavioral Specialist

Sycamores • Altadena, California, United States
[job_card.full_time]
A mental health services provider in California seeks a Psychiatric Consumer Specialist to support care and delivery of health services in residential programs.The ideal candidate will focus on dev...[show_more]
[last_updated.last_updated_1_day] • [promoted]
Window Clerk/Customer Service - No Experience Required

Window Clerk/Customer Service - No Experience Required

Postal Jobs Assist • Valyermo, California, United States
[job_card.full_time]
USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide.This role ensures the smooth distribution of mail while offering professional customer support.USPS provide...[show_more]
[last_updated.last_updated_30] • [promoted]
Remote Customer Support Representative

Remote Customer Support Representative

Jobs for Humanity • Newport Beach, CA, United States
[filters.remote]
[job_card.full_time]
Job DescriptionWe are seeking a highly motivated and experienced Remote Customer Support Representative to join our team.The ideal candidate will be responsible for managing a team of customer supp...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Remote Client Support Representative

Remote Client Support Representative

Sawmilldcllc • Orange, California, United States
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]
We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p...[show_more]
[last_updated.last_updated_variable_days]
Field Service Technical Phone Support - Newport Beach, CA

Field Service Technical Phone Support - Newport Beach, CA

VEGA Americas • Newport Beach, CA, United States
[job_card.full_time]
ESSENTIAL DUTIES AND RESPONSIBILITIES.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Reasonable accommodations may be made to enable indi...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
B2B Sales Representative

B2B Sales Representative

Slice Merchant Services • Altadena, CA, US
[job_card.full_time]
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...[show_more]
[last_updated.last_updated_30] • [promoted]
Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPA • Cedar Flat, California, us
[filters.remote]
[job_card.part_time] +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
[last_updated.last_updated_30] • [promoted]
Technical Service Manager

Technical Service Manager

TIBCO Software • Costa Mesa, CA, United States
[job_card.full_time]
We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO).The Monro family of brands includes some the most recognizabl Service Manager, Technical, Automotive...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative - Remote - 50k-60k/Year

Customer Service Representative - Remote - 50k-60k/Year

Spade Recruiting USA • Cedar Flat, California
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...[show_more]
[last_updated.last_updated_30] • [promoted]
IT Support Specialist

IT Support Specialist

U.S. Navy • Altadena, CA, US
[job_card.full_time]
Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper...[show_more]
[last_updated.last_updated_1_day] • [promoted]
Automotive Technician

Automotive Technician

Quadrant Health Group • Costa Mesa, California, US
[job_card.full_time]
Behavioral Health TechnicianJob Description.Join our dynamic team at Quadrant Health Group!.Ocean Coast Recovery Center, a proud member of the Quadrant Health Group, is seeking passionate and skill...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]