Clinical Tech II

Summary
The Clinical Tech II is an advanced role responsible for delivering high-quality phlebotomy services and comprehensive patient care. In addition to standard specimen collection and processing, this position performs complex point-of-care phlebotomy and functions as a lab technician in a moderate-complexity laboratory. The Clinical Tech II also manages high-volume front and back-office duties, including patient registration, insurance verification, administering medications, taking vital signs, and assisting with medical procedures. Strong technical expertise, multitasking abilities, and a compassionate approach are essential to ensuring efficiency and excellence in patient care.

Responsibilities
• Preform blood draws using appropriate techniques, ensuring patient safety and comfort. Accurately label specimens, document requisition forms and follow infection control procedures.
• Processing and Transport: Separate serum or plasma from blood cells if required, store specimens according to stability requirements, and package for transport using biohazard-compliant methods. Arrange for timely shipping and track shipments to ensure proper delivery.
• Data Entry and Compliance: Record patient information and test orders in the laboratory system, adhering to all legal, ethical, and institutional guidelines.
• Communication and Workflow Coordination: Work closely with laboratory staff and healthcare providers to facilitate smooth workflow and ensure timely processing of samples.
• Handling complications and follow up: Respond to adverse reactions during or after procedures, confirm specimen receipt with Quest Diagnostics, and review test results for communication to providers and patients.
• Patient Education: Provide pre/post draw instructions to patients as needed.
• Training and professional development: Participate in regular training, competency evaluations, and assist in onboarding new staff as assigned.
• Perform waived and moderate complexity tests per policy.
• Operate and maintain lab instruments including troubleshooting and documentation.
• Other Duties: Perform additional responsibilities as needed to support clinical and laboratory operations.

Front Office Duties
• Greet members warmly, demonstrating professionalism, empathy, and courtesy.
• Answer calls professionally, take accurate messages, and relay them promptly
• Register patients, verify/update demographics, scan insurance cards, and ensure medical record accuracy
• Collect/post copays and balance batch reports at shift end.
• Schedule, cancel or reschedule appointments per guidelines - what are the guidelines?

Back Office Duties
• Assist members to exam rooms, obtain vital signs, and administer medications.
• Document patient information accurately in the emergency medical record.
• Maintain exam rooms, monitor equipment, and ensure room availability.
• Stock supplies
• Clean instruments
• Ensure timely follow-through with referrals and medication documentation.
• Assist in training new staff and participate in quality improvement efforts.
• Follow universal precautions, emergency protocols, and maintain competency in patient care.

The pay range for this position at commencement of employment is expected to be between $27.18 and $30.64/hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Requirements
• Education: High School Diploma or equivalent
• Education: Graduate from an accredited Medical Assistant Program
• Certification: Current California State or National Certified Medical Assistant Certification.
• Certification: Current Basic Life Support certification from the American Heart Association.
• Certification: Current California State or National Phlebotomy Certification
• Experience: Knowledge: Health Maintenance Organization and Fee for Service insurance plans.
• Computer proficiency
• Excellent written, verbal and interpersonal communication skills
• Ability to prioritize tasks and meet deadlines and productivity goals.
• Ability to work efficiently in a multi-task, fast paced environment.
Education:
• High school or equivalent
• Certified Medical Assisting Diploma
License/Certification:
• Certified Medical Assistant (Required)
• Certified Phlebotomy Technician (Required)
• CPR Certification (Required)