Workplace Experience Manager

Front is the leading AI‑powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer‑first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Co­binator use Front to deliver five‑star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In’s 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Co­binator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine’s 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We’re looking for a dynamic Workplace Experience Manager who will be the heartbeat of our San Francisco office. This isn’t just about managing facilities—it’s about crafting an environment where our team thrives, culture flourishes, and every employee feels genuinely excited to come to work (or log on). You’ll be equal parts operations maestro, culture champion, and employee engagement architect.

If you love creating memorable experiences, building community, and making workplaces feel less like offices and more like home bases for ambitious teams, this role is for you.

What will you be doing?

• Own the end‑to‑end workplace experience for our SF office—from daily operations and vendor management to space optimization and amenities
• Design and execute culture‑building programs that bring our values to life : team events, rituals, celebrations, and surprise‑and‑delights that make Front feel special
• Drive employee engagement initiatives including onboarding experiences, community building, ERG support, and wellness programs
• Be the connective tissue between remote and in‑office employees, ensuring hybrid work feels seamless and inclusive
• Measure what matters —track engagement metrics, gather employee feedback, and iterate based on what’s working (and what’s not)
• Partner cross‑functionally with People Ops, IT, Finance, and leadership to align workplace strategy with business goals
• Manage budgets and vendors efficiently while maintaining high standards for quality and experience
• Be the first responder for workplace needs—troubleshooting issues with grace and finding creative solutions on the fly

What skills and experience do you need?

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice and EU Privacy Notice.

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