Customer Service SupervisorVirtualVocations • Sacramento, California, United States
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Customer Service Supervisor
VirtualVocations • Sacramento, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Service Supervisor.
Key Responsibilities
Oversee Team Leads and Representatives, providing support, training, and coaching
Maintain KPI reporting and improvement programs, ensuring client objectives are met
Foster communication and collaboration within a virtual team environment
Required Qualifications and Education
High school diploma preferred
5 years of leadership experience in a healthcare call center
Experience with EMR systems such as EPIC, Meditech, or Cerner
Knowledge of EOBs and authorizations / referrals
Experience managing a high-volume call center team handling 40-100+ calls per day
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