Wellness Coordinator (Sales Receptionist)

Description:

We are seeking a passionate and dedicated Wellness Coordinator for our Coppell, TX location. As a Wellness Coordinator, you will play a pivotal role in providing an exceptional experience for our guests. We are looking for someone who has a genuine passion for holistic wellness and modalities, and who can provide white glove service that exceeds expectations. Spa experience is preferred but not required.

Key Responsibilities:

• Greet guests with warmth and enthusiasm, creating a welcoming atmosphere from the moment they arrive.
• Conduct telephone inquiries and follow-up calls with professionalism and care.
• Utilize your expertise in holistic wellness to guide guests in their wellness journey.
• Sell memberships and convey the value of our services with authenticity and sincerity.
• Manage appointments and bookings with precision and attention to detail.
• Maintain a pristine and organized studio environment, ensuring that every guest experience is seamless and enjoyable.
• Provide personalized recommendations and assistance to guests, going above and beyond to meet their needs and exceed their expectations.
• Assist with suite turnover, including cleaning and sanitizing sauna and shower areas after each session.
• Provide towel service and ensure that towels are readily available for guests.

Requirements:

• High school diploma or equivalent (Required).
• Experience in a spa or wellness environment (Preferred).
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Minimum 1 year of experience with MindBody software (Preferred).
• Minimum 2 years of experience in membership sales (Preferred).
• CPR certification preferred, or willingness to obtain certification.