Assistant General Manager (AGM)

Assistant General Manager

Assistant General Managers (AGMs) effectively and efficiently manage the restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and high performing work teams. AGMs provide hands-on support of the employees and tasks of every position including cashier, lobby, prep, grill, fries, and opening and closing duties.

Reports to : General Manager (GM)

Full-time

Part-time

Exempt

Nonexempt

Responsibilities

• Store Goals
• Assists profit & loss, by following cash control / security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Maintain an "A" health inspection rating at all times
• Customer Service
• Maintain excellent customer service
• Take customer orders, maintain fast, accurate service, and positive guest relations
• Answer customers' questions and provide information of store's policies and relevant procedures about the preparation or cooking process
• Resolve guest complaints or concerns
• Leadership
• Effectively train, supervise, and mentor Crew Members and Managers
• Hold employees accountable to Company standards using corrective action process
• Conduct performance appraisals
• Celebrate employee successes
• Lead by example, showing rather than telling
• Delegate fairly and appropriately
• Encourage employees to develop their skills and / or grow with the Company
• Teamwork & Communication
• Work as a team member to support other employees in their duties
• Follow the lead of your GM
• Communicate challenges and successes
• Be respectful of all guests, employees, vendors, and supervisors

Accountability

Station Mastery

Other Responsibilities

Essential Functions

Reasonable accommodation will be considered and implemented in accordance with ADA requirements.

Equal Opportunity

At Five Guys, we don't just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.