Program Manager- Day Program (St. Joseph, MO)

Program Manager

The Program Manager coordinates supports for people attending / changing to day service. He / she manages a caseload and monitors for program quality, client and family satisfaction, fiscal responsibility, and compliance with funding source and accreditation standards.

Basic Functions and General Responsibilities :

• Designing, implementing, coordinating, supervising, and evaluating programs for all assigned people supported by Life Unlimited My Day Program.
• Assuring the quality of habilitative support services at Day Program.
• Participating in workshops and training conferences to enhance personal growth and development.
• Develop ISP goals in a timely manner based on input from the person supported, My Day staff, family, other staff, and personal observations.
• Facilitating the Individual Support Plan (ISP) meeting, with Support Coordinator, according to the desires of the person supported and guardian, when applicable.
• Providing support staff with sufficient information, training support for delegated tasks, RN (Oversight), external resources, training, plan information, and other requirements for the successful implementation of each program.
• Submitting required forms / summaries and monitoring program entries in Therap as needed, so they are correct and complete. Forms / summaries include, but not limited to, event reports and monthly summaries to analyze ISP outcome data.
• Participating in ongoing group and individualized support staff training, evaluation, and development.
• Maintaining familiarity with and following Life Unlimited policies and procedures.
• Enhancing public relations, as requested, for Life Unlimited, including representing the agency at community meetings, conferences, and meetings with other agencies, as needed.
• Maintaining program records.
• Demonstrating ability to relate effectively with co-workers and guardians; giving and receiving feedback in a positive, supportive manner.
• Safeguarding confidentiality, privacy, dignity, safety, health, and the civil rights of the people we support and our co-workers.
• Communicating directly and clearly in verbal and written form.
• Showing initiative and creativity in problem solving.
• Carrying a phone to respond to program situations during the regular work schedule and after hours for emergencies.
• Participating in on-call rotation for morning staffing support.
• Actively attending and participating in QA, Health Team, and Administrative Team, as well as any other required meetings.
• The ability to effectively and efficiently use computers or mobile devices to input, access, modify, or output information.
• Other duties as assigned.

Staff Management :

Working Conditions :

Office / home environment with noises from those we support, appliances, and telephones. May be exposed to bloodborne pathogens and / or infectious diseases.

Qualifications :