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Customer Support Manager
Customer Support ManagerVirtualVocations • Omaha, Nebraska, United States
Customer Support Manager

Customer Support Manager

VirtualVocations • Omaha, Nebraska, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Customer Support Manager.

Key Responsibilities

Lead and develop a distributed support team, ensuring accountability and customer empathy

Manage SLA performance and oversee the full ticket lifecycle in Jira

Champion AI tools to streamline support workflows and improve response times

Required Qualifications

5+ years of experience in software support or technical customer success, with at least 2 years in a management role

Experience leading remote teams across different time zones

Hands-on experience with Jira or similar ticketing platforms

Strong analytical skills with the ability to present data-driven recommendations

Familiarity with AI tools relevant to support operations

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Customer Support Manager • Omaha, Nebraska, United States

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