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scrum master pharma commercial services
scrum master pharma commercial servicesPurple Drive • San Francisco, CA, California, USA
scrum master pharma commercial services

scrum master pharma commercial services

Purple Drive • San Francisco, CA, California, USA
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Role : scrum master pharma commercial services

Location : San Francisco, CA

Experience : 8-12 years

Domain : Pharma Commercial - Patient Strategy / Patient Services

Role Purpose

The Scrum Master will enable Agile delivery for patient strategy initiatives, with a strong focus on Patient Services programs such as patient onboarding, benefits investigation, adherence, and patient support services. The role requires hands-on experience delivering projects in patient-focused commercial programs within pharma.

Key Responsibilities

  • Act as Scrum Master for one or more Agile teams delivering Patient Services / Patient Strategy solutions.
  • Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).
  • Support execution of initiatives related to :

o Patient onboarding and enrollment

o Benefits investigation and access services

o Patient adherence and persistence programs

o Patient support services (PSP / HUB models)

  • Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors).
  • Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes.
  • Track and report delivery metrics (velocity, sprint health, risks, dependencies).
  • Ensure Agile delivery aligns with pharma compliance, including GDPR / HIPAA, consent management, and MLR processes.
  • Support coordination across multiple teams and vendors involved in patient services execution.

    • Required Skills & Experience

  • 8+ years of experience as a Scrum Master or Agile Delivery Lead.
  • Experience supporting or delivering initiatives in pharma commercial, patient engagement, patient services, or related healthcare programs.
  • Strong understanding of patient services workflows (onboarding, benefits, adherence).
  • Experience working in regulated pharma commercial environments.
  • Excellent facilitation and stakeholder management skills.

    • Preferred Experience

  • Exposure to Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB integrations.
  • Experience working with patient support vendors, call centers, or nurse support programs.
  • SAFe / Scrum certifications preferred.
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    Scrum master pharma commercial services • San Francisco, CA, California, USA

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