Quality Assurance Associate

A company is looking for an Associate Professional Quality to monitor and evaluate quality across call center and back-office operations.

Key Responsibilities

Evaluate customer interactions for compliance with quality standards and regulatory requirements

Participate in and occasionally lead calibration sessions for evaluation consistency

Analyze quality observations to identify trends and recommend process enhancements

Required Qualifications

Bachelor's degree or equivalent combination of education and experience

Two or more years of experience in quality assurance or relevant subject matter expertise

Knowledge of Provider Enrollment and experience collaborating with operations teams

Proficiency in Microsoft Office Suite and familiarity with quality platforms