Attendee Data Manager

EVENT TECHNOLOGY MANAGER

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries including financial services technology new & traditional media aerospace healthcare and professional services. FIRST has received numerous accolades including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer named Top Agency of the Year 2024 by Event Marketer highlighted as a Global Agency of the Year over 100 Employees by C&IT and listed among the 200 Top Marketing Agencies in& 2022 by Chief Marketer.

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Location : New York City (hybrid - 2x a week in office)

What You Would Get To Do :

In this capacity the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST which embeds specialist talent into organizations to provide Content Creative Digital Technology Management & Delivery and Data & Insights. The Event Technology Manager is responsible for assisting clients in navigating registration websites supporting the integration of new technology platforms and managing data while collaborating closely with the event delivery team. This role involves assisting the events team with implementing and supporting new technology platforms as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports.

Your Contributions

• Advises on the user experience of all pre-event and onsite registration for both virtual and in-person events
• Implementation and project management of event registration websites app builds and all technological aspects of our events
• Troubleshoot technical issues
• Manage client evaluation communications including save-the-dates invitations registrations confirmations etc.
• Database management to ensure consistency of information accurate data inputting new data when required and generating lists upon request
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with the Event delivery team on overall program logistics production and implementation
• Coordination of name badges tent cards place cards departure notices email confirmations agenda signage etc. where appropriate
• Registration desk flow design and set up
• Lead contact for attendee management and technology vendors including pre-event and during execution
• Assist in contacting clients for relevant information pertaining to the event
• Create and distribute post-event client surveys
• Coordinate planning and utilization of mobile apps. May assist with build depending on platform.
• List manipulation to provide team members with relevant registration data year-on-year statistics and insight into varied elements and event analytics
• Manage relationships with technology suppliers including the negotiation of contracts
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc
• Provide the client with cost savings / value adds whenever possible
• Assist with the training of new joiners and mentoring existing team members
• Travel (15-20% annually) for on-site management of events to ensure complete success and reconciliation.

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role please apply - we would love to see how you could fit at FIRST . Dont hesitate to get in touch with if you need an accommodation at any stage of the recruitment process.

Proficient in Cvent FLEX (Required)

At FIRST we believe that the passion creativity and commitment of our teams drive our success. Thats why we offer a range of benefits and perks to support your personal and professional growth

United States Residents : The base pay for this position ranges from $70000 to $100000. This role is also eligible for an annual discretionary bonus.

#LI-TS3 #LI-Hybrid

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability sexual orientation gender identity and / or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. We stand firm : FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role please get in touch to discuss adjustments or other suitable roles.

Required Experience :

Manager

Key Skills

SQL,Data Collection,GCP,Master Data Management,R,Data Management,Clinical Trials,User Acceptance Testing,Data Warehouse,SAS,Oracle,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 70000 - 100000