Shipping Clerk / Client Services Coordinator

Client Service Coordinator

The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists clients on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

Responsibilities

Communicates with the customer verbally and in writing with a professional and positive attitude

Support client relationship by becoming an extension of our client's business

Build strong rapport with partners with managing relationships, setting expectation and status communication

Assist clients with questions, offer solutions, researches issues and provides status updates

Enter, review, coordinate and track progress in all client requested enhancements and issues tracking

Proactively identify process improvements that enhance the Client experience and streamlines operations

Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.

Participates and presents on client meetings as needed.

Communicates client requested projects with the operation (Kitting, Receiving, etc.)

Coordinates and provides professional communication with clients, client's retailers, and SCLS vendors

Supports parcel requests and issues from carrier or client and escalates as needed

Oversees CRM and dispatches tickets appropriately

Supports new client implementations / enhancements as needed

Ability to navigate warehouse systems as needed for client requests

Qualifications

Education / Experience

Associates' Degree preferred

High School Diploma or GED required

Must have at least six (6) months of experience in a customer service role

Experience with working with a warehouse management systems (WMS) is preferred

Knowledge, Skills and Abilities

Excellent communication both verbally and in writing, especially through e-mail and over the phone

Strong interpersonal skills

Comfortable presenting in front of others

Good problem-solving and prioritizing skills

Ability to effectively manage and resolve conflict

Attention to detail to prepare and maintain accurate records and reports

Ability to follow both written and verbal instructions

Technology savvy

Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred

Comfortable working in both office and warehouse environment with wide temperature ranges

Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.