Service Manager

Fourth Street Residential is growing and on the lookout for a skilled Maintenance Supervisor to join our team in the Carmel Woods area in Indiana. The Maintenance Supervisor will ensure that our residents receive exceptional care, and our property maintenance operations run smoothly.

As our Maintenance Supervisor, your responsibilities will include maintaining the physical aspects of our community, ensuring the quality of living spaces, coordinating repair services, responding to customer service requests, and adhering and leading our safety policies. You will serve as a leader, providing the team with all the necessary tools, resources, and a positive work environment. Come work with an amazing team of individuals and us and help us provide an unparalleled living experience for our residents.

Responsibilities, Essential Duties & Expectations:

• The Maintenance Supervisor will collaborate with the Community Manager and the Facilities Director to address all property maintenance concerns as well as manage the Maintenance Technician and any Independent Contractors.
• Oversee, schedule, perform and complete all preventative maintenance tasks, in addition to responding to resident issues promptly and appropriately while all the while paying attention to the fine details.
• Responsible for understanding Fair Housing Regulations
• Hire, train, supervise, motivate, evaluate, and apply necessary disciplinary actions to direct reports, including maintenance, grounds, and/or maintenance technicians.
• Deliver exceptional customer service by ensuring all maintenance requests from residents are addressed in a timely and responsible manner, including the resolution of any issues.
• Respond quickly and appropriately to emergency service requests (after-hour emergency) calls and property disasters (fires, floods, freezes, etc.).
• Ensure that maintenance work orders are completed within the assigned timeframe, and that most apartments are ready within five business days of vacancy.
• Have overall responsibility for the maintenance expense budget.
• Responsible for the inventory, ordering, and delivery.
• Ensures the team completes work in accordance with all required compliance standards and applicable OSHA regulations.
• Remove snow and ice as necessary.
• Report unusual or extraordinary circumstances regarding the property or residents.
• Be responsible for the inventory, ordering and delivery of all necessary supplies and equipment for the service, custodial and grounds department under the direction and with the approval of the community manager.
• Maintain MSDS sheets as well as replacement logs.
• Clean and maintain work areas, tools, and equipment.
• Responsible for being reliable on a day-to-day basis while fulfilling all obligations in an honest and ethical manner.
• Job requires accepting criticism and dealing calmly and effectively with his stress situations.

Education and/or Qualifications:

• A minimum of four years of experience in maintenance and repair experience required for property management is required.
• At least two years of maintenance supervisor experience leading a team is required.
• Technical skills and experience servicing and repairing items associated with carpentry, painting, plastering, HVAC, and minor electrical tasks and appliances.
• High School degree or equivalent required, bachelor’s degree in Property Management, Business, or related field preferred.
• Experience with the Yardi maintenance on call system.

Job Knowledge, Core Competencies and Expectations:

• Technical skills and experience in carpentry, painting, HVAC, plumbing, minor electrical tasks, appliances, and general installation or repairs.
• Keep detailed financial and nonfinancial records.
• Effective negotiating skills.
• Anticipate the needs and wants of team members and residents by being organized, detail orientated and prepared and acting quickly.
• Excellent analytical skills, attention to detail, and project management skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Familiarity with emergency procedures and ability to perform assigned tasks in such situations.

Physical Requirements, Working Conditions and Other factors:

• Must be able to reach, bend, stoop, stand and lift up to 50 pounds.
• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.
• Must be able to walk the property for inspections, tours and meeting potential clients in a variety of weather conditions.
• Must have a valid driver’s license.
• HVAC, EPA Certified, CAMT and CPO certification preferred.
• Must be able to work on an on-call situation.