Solutions Architect II

Job Type

Full-time

Description

About ISG Technology

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.

Join in on the Success

As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.

But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!

Key Accountabilities :

• Owner of Technical Pre-Sales and Related Process
• Solution Design - Managed Recurring Revenue (MRR), and Professional Services (PS) Revenue
• Client Presentations, Assessments, Solution Reviews
• New MRR

Job Summary : The Solutions Architect II, as a member of the Solutions Architect team, is responsible for the design and technical sales of technology solutions for ISG customers. Considered ISG Technical Generalist with a comprehensive understanding of ISG's entire portfolio. The Solutions Architect II will participate in ISG's sales, scoping and proposal creation processes, and work with the account managers, sales professionals, engineers, project managers, manufacturers, vendors, and distributors to fulfill role responsibilities, in addition to interfacing with clients and their vendors. The Solution Architects are fluent in the Managed Services portfolio and creating solutions and presenting solutions to our clients and perspective clients and educating those clients on the value of each offering.

The Solutions Architect Team is the safeguard between the sales and project delivery teams and is one of the keys to project profitability. The Solutions Architect Team not only helps educate and train ISG's sales staff in setting appropriate expectations regarding the benefits of technology solutions with their prospects and clients but is also instrumental in working with vendors and partners to design appropriate solutions to meet client needs and putting together scopes of work and proposals and assisting in the project plan creation process.

What you bring to the position :

You successfully fulfill the following essential duties and responsibilities :

You will provide STRATEGIC OVERSITE to the position by :

You will use your COLLABORATIVE SKILLS to :

You will use your TECHNICAL SKILLS to :

You will use your CUSTOMER SERVICE SKILLS to :

As a successful employee, you will demonstrate the following professional skills as you carry out your position :

Requirements

You will meet the following educational, licensing, certification, and work experience requirements :

You will follow the ISG Technology Core Values :

Humor & Fun

Resilience

Lead by Example

Continuous Improvement

"Team First" Initiative

You are able to work in the following environmental and working conditions :