Customer Success Manager

Customer Success Manager

Logiwa is a premier provider of warehouse management and fulfillment software, offering cloud-based solutions designed for modern business needs. Our Logiwa IO Fulfillment Management System is crafted to support businesses in various sectors, including B2C, DTC, and third-party logistics (3PL). Unlike legacy WMS solutions, we deliver an agile, scalable, and innovative approach tailored to meet the demands of high-volume fulfillment.

With headquarters in Chicago and Istanbul, we operate internationally, assisting companies across North America, Europe, and Asia with cutting-edge warehouse management technologies.

At Logiwa, our mission is to fulfill brilliantly. We aim to revolutionize fulfillment by combining innovative technology with human expertise, enabling businesses to operate smarter, faster, and more sustainably. We envision a future where companies of all sizes can easily navigate the complexities of modern supply chains, optimize workflows, reduce costs, and enhance customer satisfaction. By combining cutting-edge technology with real-time insights, we strive to make supply chains smarter, more agile, and better connected.

At Logiwa, we prioritize accountability, responsiveness, and togetherness. We stand by our work with reliability and trust, ensuring everyone can count on us. Staying connected is key. We listen, respond, and value every conversation to build meaningful relationships with our customers and our coworkers, locally and across the globe. Our collaborative spirit drives us to grow, learn, and innovate as a team, celebrating each other's successes and achieving more together.

Logiwans are creative innovators, analytical thinkers, supply chain specialists, relationship builders, and more. If you're looking for a small but mighty team where your ideas have impact, and your career can take off, then Logiwa is a great place for you!

The Role

As a Customer Success Manager, you are the strategic partner for our customers. Your primary goal is to ensure they not only achieve but exceed their business objectives by leveraging our platform. You will build and maintain deep relationships, serving as their trusted advisor and advocate within Logiwa. Responsibilities include:

• Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and driving retention.
• Develop a profound understanding of each customer's unique business goals and how the Logiwa platform provides maximum value.
• Conduct high-impact business reviews to showcase value, celebrate successes, and identify new opportunities for growth.
• Proactively monitor customer health and identify potential risks to ensure a seamless and positive experience.
• Collaborate closely with internal teamsincluding sales, product, and supportto resolve issues, improve workflows, and champion the customer's needs.
• Identify and execute upsell and cross-sell opportunities for Logiwa products and services.
• Partner with our marketing team to highlight customer success stories and create powerful case studies that promote our customers' achievements.
• Serve as the voice of the customer, providing critical feedback to help shape our product roadmap and strategic direction.

Qualifications:

• 5+ years of experience in a Customer Success, Strategic Account Management, or similar client-facing role within a B2B SaaS environment.
• Proven expertise in supply chain, logistics, or WMS (Warehouse Management System) software is a significant plus.
• Exceptional communication and relationship-building skills, with the ability to influence and negotiate at all levels.
• A proactive and strategic problem-solver with a strong sense of ownership and a bias for action.
• Demonstrated ability to manage a portfolio of accounts while maintaining a high level of organization and attention to detail.
• Bachelor's degree or equivalent professional experience.

The salary range for this role is $140,000 - $160,000 per year, depending on years of experience. This position is also eligible for a bonus, dependent on attainment of individual goals and metrics and company revenue performance.

Benefits:

• Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
• 15 days of paid time off + 5 personal days annually, 12 paid company holidays, and your birthday as a paid holiday
• 100% employer-paid health and dental insurance
• Other insurance offerings including: vision, life, legal, and pet insurance
• 401(K) and free access to a confidential certified financial advisor
• Employee Assistance Program - confidential counseling and advice available by phone, web, or text
• Community engagement opportunities like quarterly volunteer days

Equal Opportunity Employer

At Logiwa we know that we all achieve more together, so we believe in the power of diversity. We do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We think that our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers. There is only one you in the world, and we want you to bring your unique self to work with us.

Is this not the right job for you? No worries! Take a look at some of our other openings and see if there may be something else that catches your eye!