Financial Aid Loan Coordinator

Job Title: Financial Aid Loan Coordinator
Location: MGA - Macon
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 292004
About Us

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Job Summary

Under the supervision of the Assistant Director of Financial Aid Systems, the financial aid loan coordinator is responsible for managing all aspects of the federal, state, and private student loan program for the University. This position assists students in completion of the student loan process, correctly determines and verifies loan eligibility for student and parent loans, and counsel students and parents on all aspects of borrowing education loans. The Loan Coordinator has a great deal of interaction and communication with students, parents, loan servicers and lenders, the US Department of Education, and various departments within the University. The Financial Aid Loan Coordinator will also possess strong technical and analytical skills, be self-directed and detail oriented.

Responsibilities

Process Federal, Staten and Alternative Loans (60%) -
Processes Federal, State and Private student loan applications by ensuring that loans certified are within Federal, State, and institutional guidelines. Certify all student loans through Banner system as well as send, receive, and load electronic files. Resolve all rejected files for loan certification and disbursement in a timely manner. Process all loan revision forms and all loan adjustments.
Advise students, parents, and staff on general student loan policies and procedures. Reply to students' inquiries via phone, email, in person, or virtually.
Assist students by explaining procedures required to complete all steps in the financial aid process including completing the FAFSA, accepting loans, completing Entrance, signing Master Promissory Notes, etc.
Determine prior financial aid received at other institutions attended through the National Student Loan Data System (NSLDS) to ensure financial aid is awarded properly.

Default Management (20%) -
Responsible for being the primary liaison with guarantee agencies, lenders, and student loan servicers.
Performs exit interview sessions/mailings for withdrawn and graduating students. Coordinate outreach efforts for loan repayment.
Plan, develop and implement comprehensive default prevention services for current and former students.
Contribute to the university's initiative to lower the cohort default rate

Financial Aid Advising (10%) -
Serve as back-up for file processing, customer service, and advising students when needed during peak times or as needed.
Represent the Office of Student Financial Aid at internal and external events with students, staff, and community partners. Assist with open house, orientation, etc. as needed.

Other Duties as Assigned (10%) -
Performs other related duties as assigned.

Required Qualifications

Educational Requirements
A bachelor's degree from an accredited institution of higher education is required.

Other Required Qualifications
Availability to work evenings/weekends during peak periods.

Required Experience
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for two or more years.

Preferred Qualifications

Preferred Experience
Experience with Ellucian Banner.

Knowledge, Skills, & Abilities

Must possess organizational, analytical, and counseling skills with the ability to handle assigned caseload.
Ability to use automated student information systems.
Ability to research, interpret, and apply complex rules in administering federal Title IV, state, and institutional financial aid.
Ability to apply professional judgement with the administration of student financial aid awards.
Ability to collaborate with all community and university stakeholders.
Ability to communicate effectively using interpersonal, written, and public speaking skills.
Skill in the operation of computers and job-related software programs.
Strong quantitative and analytical skills with attentiveness to detail and accuracy.
Must have multi-tasking abilities and be able to process large volumes of work with accuracy.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Equal Employment Opportunity

Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 877.251.2644. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information

This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Background Check

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.