Billing Analyst

Description and Requirements

Location : Virtual within commutable distance to Aurora IL

The Team You Will Join

The Voluntary Permanent Life ( VPL ) billing team services the payroll deduction programs for employers who offered individual life insurance products sold to individual employees at the “worksite.” Our employers have as few as 5 to more than 50,000 employees. We have shared customers across all market segments, Small Market, Mid-Large Market, and National Accounts, as well other Voluntary Benefit plans.

The Opportunity

The Billing Analyst is responsible for providing billing administration and solutions to MetLife group customers. You will be responsible for the overall customer experience and delivering service excellence.

Success in this role requires strong customer service skills with the ability to communicate effectively both verbally and in writing, along with strong mathematical and problem-solving skills. The Billing Analyst is responsible for managing 50-100 customer bills. You’ll collaborate closely with internal partners from service, IT and remittance services in an environment where every contribution is respected, and every perspective is heard.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Create action plans to resolving complex customer inquiries or issues
• Oversee timely and accurate premium application
• Manage multiple competing priorities
• Develop relationships with customers and build partnerships across business units
• Coordinate with internal partners to offer solutions and alternatives to assist customers

What You Need to Succeed (Required Qualifications)

What Can Give You an Edge (Additional Skills)

The expected salary range for this position is $46,100 - $61,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical / prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic / civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

$46,100 - $61,500