Installation Scheduling Coordinator

Job Description

Job Description

Salary : $20.00-$22.00

Job Summary :

The Installation Coordinator uses their knowledge of company products, services, and policies to assist external and internal customers with appointments, questions, complaints, or problems. This position will speak with customers, listen to them, gain a better understanding of their needs, and offer possible solutions. The Installation Coordinator is responsible for collaborating with sales representatives, technicians, and customers to schedule installations.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities :

In a high-volume, fast-paced call center environment, the Installation Coordinator is responsible for :

• Schedule new installation appointments with customers.
• Coordinating with the warehouse team to order necessary parts and ensure timely delivery for scheduled jobs.
• Efficiently routing technicians and subcontractors to job sites to minimize travel time and maximize productivity.
• Responding promptly to incoming calls and emails from customers, technicians, and sales team members.
• Documenting customer interactions, including inquiries, service issues, complaints, and resolutions.
• Assisting customers via phone and email with basic troubleshooting for alarm system issues.
• Provide polite, prompt, and professional customer service via phone and email.
• Utilizing internal software, databases, and communication tools efficiently and accurately.
• Meeting or exceeding established performance metrics while maintaining consistent service quality.
• Answer or make calls, email, or web submission to customers to learn about and address their needs, complaints, or other issues with products or services.
• Clearly communicating potential solutions to customers and ensuring their satisfaction and understanding.
• Practicing active listening, confirming details, clarifying concerns, and de-escalating challenging situations as needed.
• Responsible for onsite duties as assigned.
• Must be punctual and adhere to attendance standards.
• Adhere to all company policies and procedures.
• Other duties as assigned by management.

Education / Experience :

Knowledge / Skills / Abilities :

Licenses / Certifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment :

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems, Inc. maintains a quiet, smoke-free office environment. While this position is primarily office-based, it may occasionally require visits to customer sites, which may include office, industrial, or warehouse settings.

Company Benefits :

Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees :

Employer-paid Short-Term Disability

Compensation :

The starting pay range for the Installation Coordinator is $20- $22 per hour, based on knowledge, skills, education, and experience.

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