Healthcare Call Center Representative

A company is looking for a Healthcare Call Center Representative to provide support to members during the open enrollment season.

Key Responsibilities of the Healthcare Call Center Representative :

Manage a high volume of inbound calls, providing accurate information and empathetic support to members

Assist with Tier 1 inquiries and escalate complex issues to Tier 2 when necessary

Document all interactions accurately and maintain adherence to schedule standards

Qualifications and Skills for the Healthcare Call Center Representative :

Previous customer service experience

Call center experience preferred; healthcare or medical claims experience is a plus

Comfortable working on the phone and computer for the entire shift

Empathetic and positive attitude with active listening skills

Ability to adapt to different situations and maintain patience under pressure