Automotive Service Advisor / Writer | Weekends Off | Madison

Automotive Service Advisor / Writer

Location : 7264 Hwy 72 W., Madison, United States, 35758

Job Overview

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities

Greet every guest that enters our facility with hospitality and respect

Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand

Manage the store’s workflow in an effective and efficient manner

Consistently and effectively sell our services without jeopardizing honesty and integrity

Maintain a positive attitude and team atmosphere at all times

Communicate on the phone in a clear professional manner

Build long-term relationships between the store, yourself and our customer

Directs, coordinates, and participates in performing customer service activities

Shuttle guest as needed in CBA branded vehicle

Ensure that all repairs are performed to proper specifications.

Work together as a team and assist other employees as needed

Other duties as assigned

Qualifications

Current driver’s licenses

Driving record acceptable to our current insurance carrier

Proficiency in Windows based computer software and automotive store applications

Experience in an Automotive Customer Service role or Automotive Service Write / Advisor / Sales role

Physical Requirements

Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm

Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)

Occasionally lifting and carrying objects over 50 lbs.

Keeping a brisk work pace in a high-volume environment

Benefits

• Up To $XXK for Highly Qualified Candidates

Closed Every Weekend To Spend Time With Family & Friends

Earn More With Team Performance Bonuses

Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar

Paid Vacation & Paid Holidays

Healthcare Benefits Available

Matching Retirement Plans

Employee Appreciation Events

Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year

Rewarding Great Work, The Annual Review Process provides opportunities to share goals and earn pay increases based on performance.

Wellness Program Offering Chaplain Care Support

Weekly Team Lunches

Locally Owned and Operated

Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards

Continuous Training Available Through The CBA Flywheel Learning System

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice 'At-will' employment practices.

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