Desktop Support Technician

Description

Position at Zones LLC.

Company Overview :

When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one : Zones First Choice for IT.

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Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed / Professional / Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.

Position Overview :

Term : 3-month contract

Location : Richmond VA 23234

Pay : up to $30 / hr

Hours : M-F 8-5pm

What youll do as the Desktop Support Technician :

The requirements below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.

• Respond and resolve IT related issues over the phone and tickets.
• Installation of operating systems and user applications
• Troubleshoot hardware and software issues.
• Configure maintain and troubleshoot printers of all types including laser thermal and impact.
• Developing documenting and maintaining deskside operations and administration procedures in the Policies and Procedures Manual.
• Providing additional resources as needed during Critical Situations.
• Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location.
• Maintaining and providing Escalation contact lists for Deskside Services (including Third Party Suppliers).
• Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents.
• Identifying solutions that minimize the need to Escalate to Deskside Services (e.g. additional Authorized End User training Self-Help support opportunities self-healing opportunities automation scripts RCA).
• Providing continuous improvement and innovation for better Authorized End User experience (i.e. automation scripts knowledge base articles how-to instructions etc.).
• Participating in compliance activities including corporate audit security risk assessment and vulnerability remediation.
• Managing any Service Requests (e.g. desktop mobile) which require local interaction at the supported Locations.
• Resolve Incidents and Problems associated with EUC Equipment and EUC Software and provide break / fix support

What you will bring to the team :

Zones offers a comprehensive Benefits package

While were committed to providing top-tier solutions were just as committed to supporting our own team.

As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.

At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team members Form I-9 to federal records to confirm their eligibility to work in the United States.

Required Experience :

IC

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Weekly Salary Salary : 25 - 30