Customer Success Manager

A company is looking for a Business Customer Success Manager.

Key Responsibilities

Own the post-sale customer relationship for an assigned portfolio of customers

Drive measurable ROI by aligning solutions to customers' business objectives and industry-specific challenges

Co-create and execute Customer Success Plans that define success criteria and adoption milestones

Required Qualifications

Up to 5 years of experience in Customer Success, Account Management, Sales, or other customer-facing roles

Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes

Experience building mutual success plans or documented account strategies

Experience working with complex organizations managing multiple priorities and stakeholders

Ability to prioritize and manage multiple complex accounts simultaneously