Mail Clerk 3

Mail Clerk 3

JOB SUMMARY

The IRS Mailroom Clerk 3 is responsible for assisting the mail room Supervisor with employees and all phases of mail production and distribution within the instructed guidelines and timeframes of the Supervisor. This includes maintaining organization and workflow employee training, answering interoffice inquiries, generating and maintain various reports, sorting researching, delivering mail to designated mail stops and assisting with mail runs. Other duties as assigned by mail room supervisor.

• Review and maintain a thorough understanding of the IRS Performance Work Statement (PWS) to ensure alignment with project goals, deliverables, and timelines.
• Performs all of the duties of mail clerk, and serves as backup for mail runs.
• Assist in supervising and guiding the team to ensure adherence to company policies, procedures, and regulatory requirements.
• Effectively manage productivity demand for team through coaching, feedback and communication with mail room Supervisor.
• Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
• Assists in completing mail delivery and pick up
• Assist Supervisor with training, prioritize, organize and assign work to team in order to maximize delivery of services.
• Review payroll and attendance records for accuracy, ensuring that hours worked and leave time, are correctly reflected.
• Serve as the primary point of contact for all mailroom related inquiries during the Project Manager's absence.
• Generates and shares comprehensive, detailed reports and audits about team performance, mission-related objectives, and deadlines with mail room Supervisor.
• Receives all incoming shipments and mail, checks the physical condition, quantity, address
• Maintain confidentiality of account information at all times
• Receives all incoming shipments and mail, checking the physical condition, quality, address, name and routing symbol before signing for any shipment.
• Assures that there is a signature for all accountable packages that leaves the mailroom.
• Maintain written procedures for security incidents, such as suspicious packages and mailroom security breaches that include the protocol for proper contacts and notification.
• Notifies the Operations Center and designated COR or Sub-COR of any security incidents
• Prepares Fed Ex and UPS packages for shipping. Assures that the outgoing mail and the Fed Ex packages are picked up by the close of business.
• Assists IRS personnel with mail or shipping and receiving. Assures that all packages prepared by IRS personnel are processed properly and sent to the correct private carrier.
• Assists IRS personnel with mail or shipping and receiving. Assures that all packages prepared by IRS personnel are processed properly and sent to the correct private carrier.
• Adjusts work assignments when scheduled BDI personnel is absent.
• Assures that delivery and pick up schedules are followed.
• Makes sure that all areas under BDI responsibility are neat and organized and that all equipment is functioning properly.
• Maintains the security of the mailroom at all times. Accounts for all carts and assures that all doors are locked at the end of the day.

REQUIRED EDUCATION AND EXPERIENCE

High School diploma

Strong organizational and leadership skills

Must be able to travel to additional campus to provide coverage as and when needed

Strong Oral and Written Communication Skills

Excellent customer service skills and experience

Must have basic typing skills

PREFERRED EDUCATION AND EXPERIENCE

Preferred knowledge of the U.S. Postal regulation in the process of dealing with incoming, outgoing, certified, registered and express mail.

Preferred experience in UPS & Federal Express shipping and procedures.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Strong organizational skills to give the team direction

Use initiative and sound judgment to solve operational problems within established guidelines

Must be able to pass background check

SKILLS AND ABILITIES TOOLS AND EQUIPMENT USED

Must be experienced in Microsoft Office

Requires competency in utilizing digital tools and platforms for interoffice operations

Must be able to adapt to use new systems and various software programs

Experienced with fax machine, scanners and copiers

PHYSICAL DEMANDS

Must be able to lift 35 lbs

Must be able to work on routine and repetitive tasks for long periods with minimum supervision

SUPERVISORY RESPONSIBILITY

Yes, in the event of the Project Manager's absence.

TRAVEL

Yes

This may not constitute an entire list of duties

Bobby Dodd Institute (BDI) is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.