Maintenance Manager

COMPENSATION: $65,000/year. This position comes with an optional apartment in Harlem, New York.

Summary:
The Maintenance Manager will manage staff and handle and perform a variety of non-technical, non-licensed mechanical, electrical maintenance, HVAC, painting, carpentry, custodial, plumbing, general repair, and other handyperson tasks related to overall building maintenance for mixed-use residential and commercial buildings in Harlem Manhattan, NY. The Maintenance Manager will report to, and work under the direct supervision of the Project Manager, Property & Asset Management.

Essential Duties:

• Supervision of staff including training, coaching, ensuring staff follow all company policies and regulations, certify that timecards are submitted, accurate and approved by the deadline.
• Must be computer tech savvy in utilizing google suite and in learning and applying new systems.
• Performs general repairs and services in all maintenance related disciplines assigned by the Project Manager, Property & Asset Management.
• Must be available to respond to emergencies during and after work hours.
• Performs preventative maintenance for plumbing, electrical, and heating systems in residential
  units as needed.
• Performs minor repairs including carpentry, painting, surface touch-ups, tiling, and flooring.
• Identifies and reports any deficiencies in residential units or the building.
• Change locks, re-keys, and make key copies as directed.
• Reports all accidents and any illegal activities to management in a timely way.
• Supervises any third-party contractors and utility companies as needed.
• Properly documents and details completed work orders.
• Complete any other tasks as needed and as assigned by the Property Coordinator.
• Always maintains a working/professional relationship with tenants.
• Performs work with respect and professional courtesy.

Qualifications for Level 3 Handyman:

• Minimum of 4 years of experience in general maintenance, caretaking, mechanical, electrical and/or equipment and building repairs.
• Minimum of 1 year supervisory experience.
• Minimum of 1 year experience in training staff.
• Must have solid computer experience and the ability to learn and utilize new systems. Working knowledge of Yardi a plus.
• Skilled in the use of hand tools and power tools.
• Experience repairing windows, doors, and screens.
• Knowledge in changing door handles and locks.
• Ability to change light bulbs.
• Skilled in replacing smoke and carbon monoxide detectors.
• Experience with drywall repair.
• Capable of doing paint touch-ups.
• Experience with snaking drains and sewers.
• Capability of cleaning gutters and fences.
• Experience assembling furniture.
• Skilled in laying tiles and flooring.
• Carpentry: Proficiency in cutting, shaping and the installation of wood for construction, such as concrete formwork, plastering, and roofing.
• Plumbing: Know-how in the installation of pipes, drains, fittings, valves, and fixtures installed for distribution of potable water, heating, and waste.
• Electrical Work: Skilled in the installation, repair and maintenance of electrical equipment and systems. This includes everything from wiring, repairing faulty light switches, outlets, light fixtures.
• Must hold at least one of the following certifications:
  • S12 - Certificate of Fitness for Citywide Sprinkler Systems
  • S13 - Certificate of Fitness for Citywide Sandpipe Systems
  • P99 - Certificate of Fitness for Low Pressure Oil Burner Operator
  • S95 - Certificate of Fitness for Supervision of Fire Alarm Systems and Other Related Systems
• Attention to detail.
• Excellent customer service skills. Positive attitude and good communication skills, both verbal and written.
• Availability of working in shifts and with flexible schedules (e.g. weekends and evenings).
• Bilingual is a plus, English/Spanish, English/Chinese, or English/Korean.
• Must embrace diversity and understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.

Physical Requirements:

• Required to walk from floor to floor and may be required to walk outside between buildings in
  varying outdoor weather conditions.
• Ability to move furniture; reach, lift, and carry heavy equipment.
• Required to stand, bend, squat, and regularly lift up to 50 pounds through course of shift.

EXPECTATIONS & HOW WE WORK:

We believe that the people and the communities that we have the privilege to serve, deserve our very best every day. We are a results-driven organization that focuses on inclusiveness, empowerment and impact. Stanton Norfolk employees are accountable, collaborative and strong communicators with a core strength of community service and development. We are strategic thinkers who are committed to racial equality and treating each other, and the communities we serve, with respect and dignity. We have an aptitude for technology and a strong desire to continuously learn. This philosophy expands to the way we manage our work and the way we put our best foot forward. All employees are expected to meet the following:

• Ensure compliance with all grant/contract requirements.
• Work as part of a team in supporting other AAFE program contracts and projects.
• Provide quality customer service to both internal and external partners and co-workers.
• Support efforts that ensure a safe and healthy work environment.
• Understand and embrace the value in collaborating with people of different cultures, races, genders, ethnicities, beliefs, experiences and ideas.
• An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
• Maintain a positive, helpful attitude.
• Enjoy your time at work!

WHO WE ARE:

Stanton Norfolk Inc. is a division of Asian Americans for Equality, Inc. (AAFE) that manages the day-to-day operations of over 800 units of affordable housing across nearly 50 multifamily properties serving over 1,100 individuals and families in Manhattan and Queens neighborhoods, including Chinatown/Lower East Side, Flushing, and the Far Rockaways. Currently, Stanton Norfolk’s portfolio is comprised of full tax credit / affordable properties, as well as commercial spaces as part of mixed-use buildings. We pride ourselves in providing a full breadth of management services to provide quality, safe, and affordable housing; maintenance; financial reporting; and resident relations.

Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City. Founded in 1974 in Manhattan’s Chinatown to advocate for equal rights, AAFE has transformed in the past four decades to become one of the city’s leading housing, social service and community development organizations. AAFE advances racial, social and economic justice for Asian Americans and other systematically disadvantaged communities, guided by our experiences as Asian Americans and our commitment to civil rights. AAFE is nationally recognized as an innovative affordable housing developer and property manager; we have created and preserved more than 1,000 affordable rental units in Manhattan and Queens and provided over $400 million in mortgage financing for first-time homebuyers. Through our affiliate, Renaissance Economic Development Corporation, AAFE supports immigrant entrepreneurs, offering low-interest loans and training programs. From neighborhood offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens) we provide an array of multilingual counseling and educational programs in support of low-income tenants, seniors and immigrant youth. AAFE strives for a more equitable city, through research, advocacy and grassroots community organizing.

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