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Infrastructure Operations Team Lead
Infrastructure Operations Team LeadChildren's Healthcare of Atlanta • Brookhaven, Georgia, United States of America
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Infrastructure Operations Team Lead

Infrastructure Operations Team Lead

Children's Healthcare of Atlanta • Brookhaven, Georgia, United States of America
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

JOB DESCRIPTION

Note : If you are CURRENTLY employed at Children's and / or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8 : 00 AM

Shift End Time

5 : 00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture : People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Provides application, implementation, technology consultation, and infrastructure operational support to Children's Healthcare of Atlanta user community. Handles design, implementation, ongoing maintenance, and sustainability for assigned system.

Experience

  • 2 years of experience in leadership as an engineer in a large, enterprise network
  • Experience managing multiple, concurrent projects and support initiatives in a dynamic environment subject to impromptu changes in schedules and priorities
  • Experience in advanced enterprise backup technologies
  • Experience in EMC SAN environments
  • Experience in managing a high availability / disaster recovery infrastructure
  • Experience in managing a large Active Directory and Microsoft Exchange environment
  • Experience in a highly virtualized and converged compute environments

Preferred Qualifications

  • Bachelor's degree
  • Experience in an ITIL services framework
  • Experience in EMC Data Protection Suite
  • Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), or Cisco Certified Network Associate (CCNA)

    • Education

  • Bachelor’s degree in Management Information Systems, Information Systems, related field, or equivalent technical training and experience

    • Certification Summary

  • No professional certifications required

    • Knowledge, Skills, and Abilities

  • Well-developed organizational, written communication, and analytical skills
  • Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative / executive staff and patient care systems users
  • Proven organizational, problem-solving, analytical, prioritization, project management, customer service, support, and time management skills
  • Strong written and verbal communication skills
  • Proven ability to develop and maintain good working relationships and interact positively and productively with teams across organizational and departmental lines
  • Fundamental understanding of technical environments to create and document processes and procedures
  • Ability to translate business requirements into network requirements and collaboratively work with other technical teams to deliver an overall solution
  • Available 24 / 7 for issues and problem escalations

    • Job Responsibilities

  • Installs, configures, maintains, supports, and secures the server compute and shared storage environment.
  • Identifies network problems, isolates root causes, and initiates corrective action.
  • Determines priority of action and additional resources required based on severity of service interruption.
  • Ensures network compute and storage systems are compliant with internal and regulatory policies.
  • Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services.
  • Participates in collaboration in a team environment, interacting with VoIP Engineers, Citrix Administrators, Linux / Unix Engineers, and Database Administrators regarding ongoing network activities and projects.
  • Ascertains compliance with security, safety, and environmental guidelines.
  • Generates reports on network performance, troubleshooting results, and routine maintenance of network elements.
  • Assigns and monitors resources participating in internal and external projects.
  • Participates in advanced network project tasks with internal and external clients.
  • Provides mentorship to entry / lower-level team members.
  • Manages projects and teams effectively.
  • Acts as subject matter expert in infrastructure operations technologies, e.g., Microsoft Active Directory / Exchange, email archiving, backups, storage, compute, convergence, disaster recovery, interconnects, DNS / DHCP / IPAM, DCLM, data center management, virtualization, patching, virus protection, certificate management.
  • Defines and implements server management applications and proactively monitors.
  • Functions as technical support project liaison, ensuring effective transition from project pre-implementation to go-live to day-to-day support.
  • Reviews support processes, policies, and procedures to ensure proper technical support communication, documentation, and training.
  • Provides ad hoc third-tier support escalation for other on-call support staff.
  • Coordinates programming, project, and capital requests with appropriate Information Systems & Technology teams.
  • Ensures Epic policies and procedures are adhered to and all changes are controlled.
  • Takes lead role in working with management to research and propose application support strategies / goals and proactively supports efforts that ensure delivery of solutions that appropriately balance safe patient care, appropriate access, compliance requirements, and reasonable information security.
  • Plans, directs, and manages daily information technology operations across multiple non-production and production infrastructure technologies / systems and gatekeeping through the change management process.
  • Participates in after-hours support as part of on-call rotation.
  • Participates in P1 leadership escalation management when requested.
  • Assist Supervisor and / or Manager with development of staff by : being available to teammates, acting as a resource to help complete complicated / complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
  • Provide Supervisor and / or Manager feedback on staff performance, educational needs, and workflow status.

    • Primary Location Address

    1575 Northeast Expy NE

    Job Family

    IT Architecture & Design

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    Team Lead • Brookhaven, Georgia, United States of America

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