Customer Service Representative

Customer Service Representative

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.

Serve as the first point of contact for customer inquiries via phone, email and in person communication.

Process order accurately and efficiently through CMC's computer systems.

Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability.

Maintain up-to-date product knowledge to support accurate quoting and order fulfillment.

Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction.

Assist with handling cash transaction and reconciling daily reports as needed.

Resolve customer issues promptly and follow up to ensure full resolution and satisfaction.

Assist with maintaining showroom display of products while keeping track of inventory and replenishing stock as needed

Perform other administrative and support duties as needed.

1-3 years of experience in customer facing role, preferably in construction or industrial services.

Proficient level of computer skills; MS Word, Excel, Outlook and Internet

Decision making abilities with excellent customer service in verbal and written communication

Able to multi-task in a fast-paced team environment with shifting priorities while staying organized and detailed oriented

Bilingual verbal and written communication in English-Spanish preferred

High School Diploma or GED required

Bachelor's degree preferred