Customer Service Representative

Publicis Digital Experience Job Opportunity

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people. Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or methodwe go where ideas will work best. We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Important : This is a hybrid role. You will be expected in the West Chicago office 2 days per week.

The Customer Services Representative (CSR) will be responsible for providing excellent customer service to automotive dealer clients within an assigned territory by servicing the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty. The day-to-day of a CSR will include calling and providing proactive consultative services to assigned dealer clients; reviewing product results and recommending needed enhancements to maximize programs; and identifying needs for additional products and services. The CSR will report to the Director, and will work closely with key internal contacts, such as Dealer Marketing Consultants in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction. Epsilon is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. We care about great work and great client relationships. The CSR's productivity will result in increased sales, flawless work being executed, business management, and overall growth.

What You'll Achieve

• Maintain and grow relationships with local OEM field representatives within the given territory.
• Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions.
• Provide high level touch and proactive consultative services to assigned customer base to ensure loyalty and retention.
• Review product results and recommend needed enhancements to maximize programs.
• Recommend and develop direct mail promotions that address dealership concerns on a timely basis.
• Work with field team in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
• Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.

Who You Are

1 2 Years of Customer Service experience

Manage territory activity to optimize support of assigned key customers.

Exemplary phone etiquette.

Relationship building and communication skills.

Good knowledge of marketing technologies; industry knowledge and Epsilon capabilities.

Able to work collaboratively with all stakeholders and influence results.

Able to identify problems and offer recommendations on solutions.

Able to adapt to changing expectations to drive results.

Demonstrates resourcefulness.

Good organizational skills and time management.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include :

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines. Compensation Range : $39,710 - $52,605 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer / temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10 / 17 / 2025.