Sales Associate

Sales Associate - Holyoke Mall, MA

Location: Holyoke, Massachusetts, 01040 Category: Store Operations

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and theyll tell you theres no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. Its all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Responsibilities

Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.

Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.

Engage in suggestive selling while staying informed on product availability.

Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.

Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.

Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.

Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Qualifications

At least 16 years old

Available to work a flexible schedule

Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)

Good communicator with the ability to engage with customers

Able to handle customer interactions and potential issues/concerns courteously and professionally

Use basic information-gathering skills to solve problems

Ability to learn procedural knowledge acquired through on-the-job training

Essential Job Functions

Frequently operate cash register

Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet

Frequently ascend/descend ladders in order to retrieve and put away stock

Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor

Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.

Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise

Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)

Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures

Must be able to remain in a stationary, upright position for 80% of the time

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, weve got you covered? Check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected vete