Damage Recovery Agent

Damage Recovery Agent

We are seeking an experienced Damage Recovery Agent to manage subrogation claims accurately and with a strong commitment to delivering exceptional customer service. In this role, you will oversee the entire claims processfrom investigation to settlementwhile collaborating with insurers, credit card companies, renters, and other key stakeholders to ensure timely resolutions. This role is crucial to optimizing collections and maintaining legal compliance. It also keeps management informed with regular updates on the status of claims.

You will :

• Conduct investigations by contacting appropriate parties to assess incident timing, determine fault, and gather insurance information.
• Review and verify subrogation documentation for accuracy and completeness, then submit it to the liable parties for damages to company vehicles.
• Analyze rental agreements, repair estimates, police reports, and invoices to support claim negotiations and settlements.
• Ensure timely and accurate data input into the claims system for accounting and reporting purposes.
• Send subrogation-related documents using the most efficient and cost-effective methods.
• Track claims periodically to ensure timely resolution and follow-up.
• Utilize reporting tools to communicate outcomes and distribute claim status updates regularly.
• Ensure all communications comply with state and federal regulations and consumer protection laws.
• Resolve customer service, operations, accounting, and insurer conflicts, making decisions that align with the company's best interests.
• Stay updated on industry best practices and incorporate them into claims procedures.

Requirements :

We offer :

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations : Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.