Customer Success Coordinator (LAM) - SaaS / IoT, Sales Support + Customer Advocacy

Customer Success Coordinator

Are you a confident communicator who thrives at the crossroads of customer success and sales? At Keycafe, we're looking for a Customer Success Coordinator who can build lasting relationships with our customers, anticipate their needs, and drive growth through upselling and account expansion. This role combines sales savvy with customer advocacy ensuring every interaction leaves clients more successful and more connected to our platform.

You'll need sharp intuition, strong analytical skills, and the entrepreneurial mindset to manage your own workflow. If you love helping customers succeed while being motivated by commission-based rewards, this is the opportunity to turn your drive into impact.

What You'll Do

• Guide customers through onboarding, adoption, and ongoing support to ensure long-term success.
• Proactively identify upsell and cross-sell opportunities for hardware and plan upgrades.
• Build trust by listening deeply, uncovering needs, and positioning Keycafe solutions effectively.
• Negotiate renewals, close expansion deals, and encourage referrals and reviews.
• Track, analyze, and report on customer metrics to stay ahead of risks and opportunities.
• Collaborate with sales, operations, and product teams to deliver seamless customer experiences.
• Own your day plan, organize, and execute outreach with discipline and precision.

Why Join Keycafe

About Keycafe

Keycafe, headquartered in Vancouver, powers secure and seamless key management for businesses worldwide. Our SmartBox system combines IoT hardware with cloud software to give organizations total control over their keys anytime, anywhere. From hospitality and property management to logistics, fleets, and government, companies rely on Keycafe to keep operations secure, efficient, and scalable.