Customer Service Representative

Job Description

Job Description

Dont wait, take the next step in your career today. Meyling Marin-Farmers Insurance Agency in Riverside, California, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative . If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Retirement Plan

Responsibilities

• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Answer incoming phone calls on the first ring.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provide customers with additional information about new products and services.

Requirements

Ability to identify and solve problems, think critically, and make decisions quickly.