Loss Prevention Specialist

Join Our Team and Experience the Difference!

At Ross, a leading off-price retail chain with over 2,200 stores, we are committed to providing our customers with high-quality brands at exceptional prices. We believe in a shopping experience that feels like a treasure hunt!

As a member of our team, you will enjoy:

• Success: Pursue excellence with a team that is always learning and evolving.
• Career Growth: We nurture talent because when you grow, we grow.
• Teamwork: Collaborate to solve challenges and find the best solutions.
• Diversity, Equity & Inclusion: We honor individual backgrounds and perspectives, believing our differences make us stronger.

With our corporate headquarters located in Dublin, CA, and buying offices in New York City, Los Angeles, and Boston, along with eight distribution centers nationwide, Ross generated $20.4 billion in revenue in 2023. We are proud to be a Fortune 500 company dedicated to an inclusive work environment with ongoing learning and development opportunities.

GENERAL PURPOSE:

The Loss Prevention Specialist plays a crucial role in enhancing the safety and security of our store environment by preventing theft and fraud. You will greet and engage every customer, establishing a friendly and inviting atmosphere while maintaining vigilance against theft. Your responsibilities will include monitoring store entrances, exits, and the sales floor, alongside adhering to loss prevention directives aimed at minimizing operational shortage.

ESSENTIAL FUNCTIONS:

Maintaining a Safe & Secure Environment:

• Prioritize safety and practice safe behaviors in all tasks while assisting store leadership in maintaining a secure space for associates and customers.
• Ensure a visible presence in the store with friendly greetings and proactive monitoring for safety concerns.
• Maintain a clutter-free environment to guarantee safe egress to emergency exits.

Developing Great Teams & Partnerships:

• Deliver excellent customer service through warm greetings, eye contact, and helpful interactions.
• Treat all customers and associates with respect and courtesy.
• Exhibit professionalism and support recognized company programs.
• Engage with internal and external partners through meetings and educational opportunities.
• Take on additional duties to support loss prevention initiatives as needed.

Mitigating Theft & Fraud:

• Monitor store and sales floor areas for potential theft by identifying suspicious behaviors.
• Document indicators of theft and communicate insights to store and loss prevention leadership.
• Follow company guidelines for responding to incidents of theft.
• Execute best practices to maximize productivity and minimize operational inefficiencies.

Minimizing Operational Shortage:

• Promote awareness and education around effective processes for reducing operational shortages among store associates.
• Oversee and validate checkout processes to ensure proper procedures are being followed.

COMPETENCIES:

• Work Process Management
• Business Acumen
• Planning, Alignment & Prioritization
• Talent Development
• Collaboration
• Leading by Example
• Effective Communication
• Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• High School diploma or equivalent; AA degree preferred.
• One year of retail supervisory experience or similar training preferred.
• A year of loss prevention or security training preferred, with an active Security Guard License as a plus.
• Ability to thrive in a fast-paced environment.
• Strong communication skills.
• Proven capability in building and maintaining relationships with store teams.
• Exceptional customer service and conflict resolution skills required.
• Compliance with applicable laws and regulations for security positions is mandatory.

PHYSICAL REQUIREMENTS/ADA:

• Consistent punctuality and attendance are essential.
• Capacity to spend up to 100% of work time standing and moving throughout the store.
• Able to lift and carry objects weighing over 25 lbs. as necessary.
• Must be able to bend, stoop, or crouch as required by business needs.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER:

This job description outlines primary duties and responsibilities and is not comprehensive. Details may change at management's discretion.

Ross is an equal opportunity employer, committed to building a diverse workforce and ensuring discrimination-free hiring practices.

The base pay range for this role is $17.40 - $17.90, influenced by experience, skills, and qualifications.