Account Manager, North American & International

Estes Forwarding Worldwide Account Manager

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including :

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Salary range of $75,000.00 to $85,000.00 + Incentive

Responsibilities

The Account Manager, North American & International is accountable for the day-to-day relationship with the clients and global managers. This position is also responsible for establishing and maintaining positive, productive customer relations while managing daily resolution of issues. The Account Manager, North American Domestic & International is responsible for collaborating with North American Operations and Sales management and Internal SME's while establishing and maintaining client relationships, coordinating support for clients, directing client strategies, reporting on client relationships, managing the implementation and on-boarding of new client accounts and ensuring a consistently high level of service, quality, and client satisfaction.

Although posted in Tacoma, WA, qualified candidates would be considered in other areas of the country, as long as the candidate is open to a few weeks of travel per quarter.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Qualifications

The qualifications listed below are representative of the minimum knowledge, skill, and / or ability required.

Skills and abilities :

Position functions semi-autonomously and has no direct reports.

Education / Experience :

Minimum of a Bachelor's Degree (or equivalent) and a minimum of 2-3 years industry experience preferred. However, a combination of experience and / or education will be taken into consideration.

Licenses / Certifications :

None required.

Travel :

Periodic travel up to 40% required.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.

Normal office situation.

EFW is an Equal Opportunity Employer, Minorities / Female / Disabled / Veteran.