Talent.com
Director, Training and Consulting
Director, Training and ConsultingHarris • Washington, Arkansas, USA
Director, Training and Consulting

Director, Training and Consulting

Harris • Washington, Arkansas, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Strategic Leadership

  • Define and execute the overall strategy for Training and Consulting within the Professional Services department ensuring alignment with company objectives and customer success goals.
  • Maintain and expand a profitable scalable catalog of service offerings across consulting implementation and training.
  • Partner with Sales Marketing and Operations to develop go-to-market strategies pricing models and value propositions that drive growth and customer adoption.
  • Collaborate with Sales on quotes RFP responses and subject-matter expertise related to Training and Consulting offerings to ensure accuracy competitiveness and alignment with delivery capacity.
  • Use data and market insights to identify emerging customer needs and translate them into new or enhanced service offerings.
  • Evaluate service performance against financial and operational goals adjusting strategies to meet evolving business priorities.

Operational Performance

  • Drive achievement of key departmental performance indicators including revenue attainment gross margin utilization delivery timelines and customer satisfaction (CSAT).
  • Oversee operational planning forecasting and resource allocation to balance workload capacity and profitability.
  • Implement data-driven processes and tools that improve visibility into project performance resource utilization and delivery efficiency.
  • Collaborate with Professional Services leadership and Finance on budgeting reporting and cost control to ensure sustained profitability.
  • Monitor and analyze financial and operational trends to identify risks and opportunities for improvement.
  • Ensure consistent adherence to company standards for project delivery quality and customer engagement.

    • People Leadership

  • Lead and develop a global team of consultants and trainers setting clear expectations around performance delivery quality and customer satisfaction.
  • Foster a culture of accountability collaboration and continuous improvement focused on measurable outcomes and professional growth.
  • Provide coaching and mentorship to build leadership capability and strengthen functional expertise across consulting and training disciplines.
  • Establish and monitor individual and team goals aligned with departmental KPIs such as utilization CSAT and margin performance.
  • Recognize and reward excellence while addressing performance gaps through proactive coaching and feedback.
  • Partner with Human Resources and Professional Services leadership to recruit onboard and retain top talent with strong product knowledge and customer engagement skills.

    • Customer Success & Engagement

  • Ensure every consulting and training engagement delivers measurable customer outcomes including improved product adoption satisfaction and operational efficiency.
  • Partner with customers to understand strategic objectives aligning service delivery and training solutions to achieve defined results.
  • Collaborate with Product Management Sales and Support to create a unified customer experience that extends beyond implementation.
  • Collect and analyze customer feedback and CSAT data to identify trends root causes and opportunities for service enhancement.
  • Represent SirsiDynix at key customer meetings conferences and industry events demonstrating thought leadership and reinforcing the companys commitment to customer success.
  • Advocate for the customer voice within Professional Services ensuring insights inform service development and continuous improvement initiatives.

    • Requirements

  • Education in Business Education Library Science or a related field or equivalent professional experience. Masters degree MLIS or equivalent experience preferred.
  • 5 years of supervisory or management experience in professional services training or consulting.
  • Excellent interpersonal communication and presentation skills.
  • Strong business acumen with strategic thinking organizational and leadership abilities.

    • Required Experience :

    Director

    Key Skills

    Accounts Receivable,Apache,Conveyancing Paralegal,Gallery,HR Recruitment

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    [job_alerts.create_a_job]

    Director Consulting • Washington, Arkansas, USA

    [internal_linking.similar_jobs]
    Customs and Border Protection Officer - Experienced (GS9)

    Customs and Border Protection Officer - Experienced (GS9)

    U.S. Customs and Border Protection • Lewisville, Arkansas, US
    [job_card.permanent]
    Customs and Border Protection Officer (CBPO).Please make sure you read the following details carefully before making any applications. Customs and Border Protection (CBP) offers those interested in ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Verizon Sales Consultant

    Verizon Sales Consultant

    Cellular Sales Verizon Authorized Retailer • Hope, AR, United States
    [job_card.full_time]
    Average and High-End Sales Consultants earn $48000 – $86000 + / year.Details to be discussed in the interview.Are you determined to grow your job into a career, in a fast-paced thriving environment?...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Physician / Psychiatry / Arkansas / Permanent / Psychology Job in Arkansas Job

    Physician / Psychiatry / Arkansas / Permanent / Psychology Job in Arkansas Job

    MD Staff, LLC • Delight, Arkansas, United States
    [job_card.full_time] +1
    Psychologist Opportunity near MINETTO, NY.Are you a compassionate Psychologist seeking a fulfilling and permanent opportunity near MINETTO, NY? Explore this exciting position, offering competitive ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Lead

    Shift Lead

    Pizza Hut • Hope, AR, US
    [job_card.full_time]
    People come to Pizza Hut to eat, laugh, and share - and we are looking for Shift Leads who can help create those special moments. If you’re a natural leader with a passion for great food, grea...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Hospice Care Consultant

    Hospice Care Consultant

    Gentiva Health Services • Hope, AR, United States
    [job_card.full_time]
    Overview Our place is by your side At Gentiva, we believe every day is an opportunity to make care more personal and life more comfortable. That's why we offer personal care, palliative care and h...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    U.S. Customs and Border Protection Officer

    U.S. Customs and Border Protection Officer

    U.S. Customs and Border Protection • Murfreesboro, Arkansas, US
    [job_card.full_time] +1
    Customs and Border Protection Officer (CBPO).A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Customs an...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Occupational Therapist (PRN)

    Occupational Therapist (PRN)

    Pafford EMS • Hope, AR, United States
    [job_card.full_time]
    Southwest Arkansas Regional Medical Center is looking for a PRN Occupational Therapist to join their team.The Occupational Therapist evaluates, plans, and administers evidence-based occupational th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Active Pulmonary Disease Officer

    Active Pulmonary Disease Officer

    United States Army • Lewisville, AR, United States
    [job_card.full_time]
    THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you’ll receive benefits that you won’t be able to get in a civilian career. Challenging Work Feel inspired with great case di...[show_more]
    [last_updated.last_updated_30] • [promoted]
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    US Customs and Border Protection • Hope, AR, United States
    [job_card.full_time]
    Customs and Border Protection Officer (CBPO) .Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of hi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Restaurant Delivery - Sign Up and Start Earning

    Restaurant Delivery - Sign Up and Start Earning

    DoorDash • Murfreesboro, Arkansas, United States
    [job_card.full_time] +1
    Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you'll...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    US Customs and Border Protection • Lewisville, AR, United States
    [job_card.full_time]
    Customs and Border Protection Officer (CBPO) .Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of hi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Physical Therapist (PT) with Benefits Starting Day One

    Physical Therapist (PT) with Benefits Starting Day One

    Encompass Health Rehabilitation Hospital of Texarkana • Garland City, AR, United States
    [job_card.full_time] +1
    Physical Therapist Career Opportunity.Join a Team That Puts Your Passion for Care First.Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Family Practice / Primary Care Physician Assistant

    Family Practice / Primary Care Physician Assistant

    CommonSpirit Health • Murfreesboro, AR, US
    [job_card.full_time]
    Job Summary and Responsibilities.CHI St Vincent Primary Care in Murfreesboro is seeking a highly motivated and compassionate APRN or Physician Assistant to join our dedicated team.The successful ca...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Director

    Assistant Director

    Youth Advocate Programs • Hope, AR, US
    [job_card.full_time]
    Requisition Number : ASSIS002728.Status : Full Time Salary FLSA Classification : Exempt.Summary of Position : This Assistant Director position is responsible to support the Program Director with hiring...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Administrative Director Nursing - Clinical Education

    Administrative Director Nursing - Clinical Education

    Christus Health • Fulton, Arkansas, United States
    [job_card.full_time]
    Manages the designated service line and staff for a facility; ensures quality and full compliance with relevant policies and standards. Implementing and monitoring programs and practices for the del...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border Protection • Lewisville, Arkansas, US
    [job_card.full_time] +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion Edge • Washington, Arkansas, United States
    [job_card.full_time]
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border Protection • Lewisville, Arkansas, US
    [job_card.full_time] +1
    Customs and Border Protection Officer (CBPO).A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Customs an...[show_more]
    [last_updated.last_updated_30] • [promoted]