Mortgage Servicing Cash Management Specialist

Overview

PenFed is hiring a (Hybrid) Mortgage Servicing Cash Management Specialist at our Irving, Texas service center. The primary purpose of this job is to insure timely and accurate recording of financial transactions for a variety of payment types, methods and frequency as well as transactions related to any / all member's mortgage accounts. This position will work collaboratively with multiple business units to ensure company guidelines and regulations are met.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Timely and accurate processing of various payment related transactions, including, but not limited to : payment posting, reversals, return item processing, payoff processing, check disbursement, and daily balancing.
• Develop and maintain knowledge of the mortgage system of record and its use in performing various Cash related functions as well as related functional areas such as escrow, loss mitigation, etc.
• Reconcilement of posted items and resolution on posting rejects
• Provide superior customer service skills to internal and external parties.
• Meet accepted SLA levels for all customer inquiry tasks.
• Contribute to the development and refinement of PenFed mortgage servicing policies and procedures.
• Complete projects and assist with audits as assigned by manager / supervisor.
• Possess a good working knowledge of servicing guidelines and regulatory requirements established under NCUA, RESPA, CFPB and PenFed.
• Advise manager / supervisor of common issues and errors in order to improve processes.
• Maintain confidentiality of member's information.
• Maintain awareness and report any instances of concern consistent with the PenFed risk culture and established policies and procedures.
• Meet established standards and guidelines with regard to compliance, job knowledge, quality attendance and punctuality, efficiency, initiative, member service and overall performance.
• This role is responsible for ensuring business continuity.

Qualifications

Equivalent combination of education and experience is considered.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel

Ability to travel to various worksites and be on-call may be required.

#LI-Hybrid

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and / or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.