Service & Reliability Engineer

Working at Freudenberg: We will wow your world!

Responsibilities:

• Leads Latent/Root Cause Analysis for reliability incidents. And when applicable, leads warranty response efforts for technical scope.
• Responsible for analyzing reliability data to provide feedback to counterparts in TSS, Design, Product Management, Production, Supply Chain, and R&D, so as to increase the reliability of the products offered by EagleBurgmann.
• Responsible for evaluating failed seals as needed and providing a detailed failure analysis with application recommendations in a Seal Failure Report.
• Evaluates application information for the purpose of reviewing requested changes or substitutions to the current seal design to minimize safety concerns. Makes recommendations for seal types, materials and sealing systems.
• Troubleshoots products and systems when required. Documents findings & recommendations in a report.
• Aid in the field with troubleshooting of seal installation and performance issues when necessary.
• Works closely with service, design and manufacturing staff for the timely execution of repairs.
• Assists in the promotion, selling and servicing of our products in the USA territory, consistent with the objectives of the company and the needs of the customer.
• Supports key target continuous improvement projects and ensures their alignment with core strategic goals.
• Assist in developing and maintaining sales tools including surveys, reference lists, status updates, presentations, standard proposals, and technical guidelines.
• Reviews of drawings and product operation & maintenance manuals when needed.
• Provides customer presentations and product training, as well on site if required
• Participates in development projects for new products and as well provides input for application engineering tool development

Qualifications:

• Bachelor’s degree in mechanical engineering
• 10+ years of experience in a similar or related position involving seals or rotating equipment
• Excellent communication/interpersonal skills and strong organizational skills
• Self-motivated, customer focused, strong work ethic and commitment to excellence
• Demonstrated analytical capabilities sufficient to be an effective problem solver
• Demonstrated ability to be an effective team member
• Advanced education or training in mechanical seal technology
• Thorough understanding of mechanical sealing technologies and its associated equipment
• Thorough understanding of the ability to judge the form, fit and function of applicable products for any application
• Flexible work habits to accommodate a fast pace and dynamic work environment
• Proficiency in Microsoft Office including Word, Excel and Outlook. Experience with Project Management or Access is a plus. CAD Experience a plus.
• Travel may be required, 10% of the time.
• May spend time at customer facilities.