Technical Account Manager

A company is looking for a Technical Account Manager to ensure mid-market customers achieve measurable value from their platforms.

Key Responsibilities

Deliver regular performance reviews and ROI insights to demonstrate operational improvements

Maintain high renewal rates by proactively managing contract timelines and addressing risks

Identify usage gaps, provide training, and guide customers toward best practices for platform utilization

Required Qualifications, Training, and Education

2+ years of experience in Account Management, Customer Success, or Technical Support

Experience in SaaS, logistics, supply chain, or transportation technology environments is preferred

Ability to troubleshoot technical issues and guide customers effectively

Experience delivering product training and onboarding support to customers

Ability to manage multiple customer accounts in a fast-paced environment