Senior Voice EngineerC&L Group • Houston, TX, US

Senior Voice Engineer

C&L Group • Houston, TX, US

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

POSITION TITLE : Senior Voice Engineer

LOCATION : Houston is preferred (3 to 4 days / week onsite) / Role can be remote for the right candidate

DURATION : Multi-year contract (most likely through 2027)

SPOTLIGHT CALL : Monday
SHORTLISTING : Wednesday

TOP 3 SKILLS :

o Telephony Carrier Trunking and Porting

o Microsoft Teams Enterprise Voice Trunking and Configurations

o Genesys Cloud Trunking Configurations

Senior Voice Engineer role to deliver a multi-year global voice modernization program to migrate telephony traffic from on-premise voice infrastructure into cloud based voice technologies with integration with Microsoft Teams, Genesys Cloud, and other cloud / on-premise systems.

DESCRIPTION

Design, planning and execution of core voice solutions (SIP, Client, Session Routing, Microsoft Teams Enterprise Voice, Genesys Cloud) that are consistent with the goals and objectives set by the company.

Develops high and low level technical documentation in accordance with processes and procedures for consistent deployments and operational turnover.

Provides project planning information and low level tasks to project management staff and participates in the development of achievable project plans.

Develops utilities to automate repetitive tasks to reduce time of delivery.

Interfaces with Architects to contribute to reference architectures, standards and certifications of existing and emerging technologies.

Interfaces with various levels or groups within the organization to provide status and ensure that implementation sign-off is gained

Identifies and leverages best practices among staff as well as within peer teams

SKILLS / EXPERIENCE REQUIRED :

10+ years of enterprise level voice platform deployment and integration experience

Subject matter expertise for voice trunking technology and configurations utilizing telephony carriers, Microsoft Teams Enterprise Voice, Genesys Cloud, and Oracle Client / SRE platforms is required.

Demonstrates expertise in IP networking technology and practices as it relates to voice services.

Demonstrates expert level experience with Microsoft Office applications (Word / Excel / PowerPoint / Visio / Project).

Demonstrates the ability to formally present technical material related to design governance boards and executives with the appropriate level of detail depending upon audience.

Developing self and others through coaching, contributing to team success, continuously learning and sharing knowledge.

Comfortable with vendor interaction to deliver on project initiatives.

Demonstrates tactical ownership for project delivery of assigned workstream areas.

Applies standards consistently during planning and deployment across all solutions.

Demonstrates strategic foresight while employing hands-on technical skills on projects and work assignments

Demonstrates ability to develop, organize and analyze performance metrics in their given function

Demonstrates ability to develop, communicate and educate on standard operating procedures within their given function

Delivers by possessing productivity, professionalism, customer service attitude, attention to detail; ability to multitask; strong interpersonal skills, strong verbal and written communication skills and adherence to standard operating procedures.

Demonstrates ability to adapt to a rapidly changing environment and ability to take direction from multiple areas.

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Voice Engineer • Houston, TX, US

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