Member Services RepresentativePlanet Fitness • Enfield, CT, US
Member Services Representative
Planet Fitness • Enfield, CT, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma / GED equivalent required. Must be 18 years of age or older. Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift Must have open and flexibility. Available hours range from 6-25 hours / week.
Member Services Representative
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Responsible for providing a judgement free atmosphere for our members while providing excellent customer service
- Responsible for maintaining an extremely clean atmosphere for all members to enjoy
- Interact with customers by telephone or in person to provide information about Planet Fitness products or services and rectify account concerns;
- Create rapport with customers that may lead to sales of new memberships or additional services or products.
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions and transactions recording details of inquiries or comments, as well as actions taken
- Resolve customers' service or billing concerns by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Able to service a variety of customers with various needs
- Contact customers to respond to inquiries;
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers;
- Ability to work in a group or team setting;
- Maintaining a clean work environment;
Qualifications / Requirements
Physical Demands
Availability
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Member Services Representative • Enfield, CT, US
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