Help Desk Desktop Analyst

ComResource is looking for a Help Desk Desktop Analyst.

We need someone to assist in providing hands-on support for PC/Mac systems, software deployments, and user troubleshooting in a distributed environment.

Responsibilities:

• Configure, install, and support PCs, Macs, and related peripherals.
• Package and deploy applications using SCCM, JAMF, Intune, or AirWatch.
• Support application rollouts for both corporate and retail locations.
• Provide Tier 1–2 desktop support and resolve escalated technical issues.
• Maintain documentation, inventory, and support processes.
• Collaborate with IT teams to improve endpoint management and efficiency.

Essentials:

• 1+ years of experience providing PC/Mac desktop support.
• Experience with SCCM, JAMF, Intune (Endpoint Manager), or similar tools.
• Strong problem-solving and customer service skills.
• Self-motivated and capable of working independently.

Desired:

• Experience supporting users in a large distributed enterprise.
• Familiarity with application packaging and deployment processes.
• Experience supporting both Windows and macOS operating systems.

Req ID: CG43191114