Business Process Consultant

Business Process Consultant Position Profile

The Business Process Consultant manages and creates demand for complex multi-line of business, integrated workflow solutions in concert with client stated objectives utilizing skillsets across financial, technical, and business acumen. Develops and manages new and existing relationships with key buyers and decision makers within new and / or existing client organizations. Keeps the Ricoh leadership team informed and engages in advancing strategic partnerships with clients and industry partners. Lead complex and technical bids including identifying and comprehending client requirements, buying patterns, and building a differentiated team and approach that can deliver client outcomes. Drive market-based competitive intelligence, market assessments, client assessments, and strategic planning efforts in support of expanding specific client-based opportunity portfolios and pipeline.

Job Duties and Responsibilities

• Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh.
• Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement.
• Influence requirements and outcome expectations leading to client's selection process and evaluation criteria.
• Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity.
• Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem.
• Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Interacts with senior management levels at a client and / or within Ricoh, which involves negotiating or influencing significant matters.
• Manage the opportunity from sales pursuit to close using deep sales process and offering expertise.
• Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.

Qualifications (Education, Experience, and Certifications)

Knowledge, Skills and Abilities

Working Conditions, Physical and Mental Demands

Most work is performed in a typical office environment or home office, 5 days per week. Requires travel nationally and potentially internationally, as required. Maintains positive employee and customer relations and creates an exciting and fun work environment, balanced with professional and ethical standards of excellence. Excellent listening skills are necessary. Interprets, comprehends and applies complex material, data and instructions. Prepares, provides and conveys diversified information, which may be of a technical nature. Frequent contact with both internal and external customers requires the ability to give and receive feedback, recognize and act on customer needs, building rapport and gaining closure. Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate. Communicate clear and concise expectations, goals and provide feedback on results. External contacts via memos, phone, and in person with all levels of internal and customer management for presentations, demonstrations and problem solving. Work has cyclical stress due to monthly goals and deadlines, and daily stress due to the impact the incumbent's decisions have on other people. Minor physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, and climbing or similar activities. Most job duties are performed in an office or at a desk, writing, using the telephone and computer. Infrequent use of basic keyboard skills / calculator / hand tools, sorting and filing.

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself : At Ricoh, you can :