Operations Manager

Job Description

WHO WE ARE :

The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

WHO WE ARE LOOKING FOR : Operations Manager

POSITION SCOPE :

We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound / outbound merchandise, inventory management, order processing and the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Coordinator and communicate and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience, appropriate inventory levels, and store ease-of-use.

Responsibilties

• Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
• Investigate and resolve negative on hands
• Follow up on open transfers to ensure completion
• Protect the company’s inventory and assets through thorough inventory management, accurate and timely cycle counts and resolve inventory concerns.
• Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor.
• Monitor internal inventory movement via transfers.
• Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
• Provide sales support on the floor as needed including wrapping, client services, hospitality or any needs as directed by manager on duty.
• Act as manager on duty when needed and in the absence of Store Manager and Assistant Store Manager. This could include opening and closing the store, approving employee timecards, completing bank deposits, counting registers and assigning tasks as needed.
• Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
• Monitors the After Sales, Before Sales and product return processes.
• Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate or external vendors to report, catalogue, prioritize and resolve areas that impact store structural function and image.
• Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments.
• Maintain organized shipping area ensuring all outgoing merchandise is properly packaged and within our shipping guidelines.
• Manage courier relationships to monitor shipments and file claims when necessary.
• Order and manage non-merchandise supplies like stationery and packaging and restock the boutique as needed.
• Maintain client order workflow including overseeing the Bench Jewelers workflow, coordinating artwork, managing order flow, prioritizing and escalating urgent orders, and pulling pieces for studio work.
• Confirm product details, quality level and assembly accuracy before processing.
• Work with sales team and fulfill all orders and maintain systems for up-to-date information.
• Administer quality checklist and validate using brand standards.
• Accurately document all inventory movement for orders.
• Log and track customer returns for repair using Repair Tracker.
• Monitor and log unfulfilled work orders and track incomplete orders
• Complete tasks and projects assigned by Store Management.
• Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency.
• Review operations processes and performance, recommend solutions for improvement as needed for store efficiency.

QUALIFICATIONS :