Customer Care Agent

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Description

Title : Customer Care Agent

Reports To : Customer Care Manager

Summary : This position is responsible for interacting with customers to provide information in response to inquiries about services and handling / resolving complaints.

Essential Functions :

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer's needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the "ready to be filed tray" and placing it in each customer's folder.
• At the end of each month, responsible for storing the previous month's files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of
• Operations or as needs arise.

Requirements

Competencies :

Work Environment : Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands : While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb / balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education and Eligibility Requirements :

Other duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.