Sales Professional - Inside Sales

Job Description

Job Description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

Holds self-accountable for prospecting a minimum of 1-2 hours each day

Obtains referrals from families served by the location

Networks and builds community and civic relationships

Explains and presents presentations to families served and referred families

Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

Responds to client inquiries in a timely, respectful, sensitive and professional manner

Connects with families through listening, honest communication and genuine concern

Develops an understanding of each family’s unique needs and offers solutions that provide value to them

Stays in touch with families to ensure satisfaction

Prepares for all appointments and performs all procedures with professionalism and attention to detail

Follows through on all customer problems and requests

Builds trust-based relationships to earn the right to ask for referrals

Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

Shares family concerns with rest of the SCI team

Minimum Requirements

Education

High school diploma or equivalent

1-2 years of college or an equivalent of education and experience

Experience

High school equivalency and 1-2 years of college or an equivalent of education and experience

1-2 years of customer service or sales industry experience preferred

Licenses

Current state / province issued driver’s license with an acceptable driving record

Insurance license if required by state / province law and as prescribed by each state board

Knowledge, Skills and Abilities

Must be able to pass the Company’s internal presentation certification within thirty days of hire

Ability to work a number of evenings and or weekends every month

Ability to drive frequently

Ability to obtain and maintain an insurance license if required by state / province

Flexible hours but, at times must have the ability to work up to 12 hours in a day

Ability to treat others with empathy and respect

Knowledge of computers and some software

Customer service skills

Compensation :

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits : Medical

• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties : Working around and / or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.

#SCI

Postal Code : 33181

Category (Portal Searching) : Sales

Job Location : US-FL - North Miami

Company Description

Life’s not about a job, it’s about purpose.

Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?

We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!

Our Sales Professionals enjoy :

class technology platforms

We think our CEO, Tom Ryan, says it best :

“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.”

BETTER HEALTH :

Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.

BETTER WEALTH :

We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.

BETTER SELF :

We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.

BETTER COMMUNITY :

Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.

Compensation : $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Note : Eligibility requirements apply.

SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

For any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.

Company Description

Life’s not about a job, it’s about purpose.\r\n\r\nDo you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?\r\n\r\nWe’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!\r\n\r\nOur Sales Professionals enjoy : \r\n