Transportation Operations Manager

Transportation Management Role

This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential duties and responsibilities include :

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meeting with new frontline employees daily to ensure consistent communication and support of onboarding
• Providing timely and consistent touchpoints with frontline employees
• Regular review of best practices to enhance daily performance
• Focusing on understanding and progress of frontline employee career goals
• Identifying and addressing improvement opportunities and collaborating with frontline employees to ensure continued success
• Actively practicing and seeking feedback on coaching conversations
• Leading by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Conducting root cause investigations for all injuries and incidents, ensuring consistent discipline and retraining
• Documenting and maintaining records required by regulatory agencies such as the Department of Transportation
• Reviewing and auditing documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
• Visiting customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate

Qualifications :

Physical requirements include the ability to perform duties in a mix between an office environment and plant / field environment and routinely require the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits at WM include a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, Company match on 401K, and more! Employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Opportunity Employer : Minority / Female / Disability / Veteran